Social Care Ombudsman publishes complaints figures for 2023-24 The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector. In its Annual Review of Adult Social Care Complaints 2023-24, the number of complaints about priv ...

North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...

North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 34 • 34. Providing information and decisions to the CQC/Ofsted and others 34. Providing information and decisions to the CQC/Ofsted and others We cannot generally disclose information obtained in the course of or for the purposes of an ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 10 • 10 Challenges and Staff Conduct Complaints 10.1 Introduction All complaints and comebacks about Intake will be dealt with in accordance with the organisation’s policy for dealing with complaints. Complaints can be presented to us using the ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

AI Strategy Purpose To make use of Artificial Intelligence (AI) in line with the principles set out below, to position us to empower all LGSCO staff and increase our capacity to remedy injustice as effectively as possible. Vision Our vision is for AI based technology to be a tool that helps us improve the services we provide in a way that is responsible, fair and easily understood by all. We aim ...

Commission meeting - 25 April 2019 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (attached) Minutes of the meeting held on 1 February 2019 Matters arising (attached) Chair and Chief Executive's report (attached) Draft Annual Report 2018-19 Independent External Reviewer Annual Report Strategic Risk Register Review of Progress of 3-year Corporate ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 1 • Background ...