Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 1 • Commissioning services Commissioning services ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 2 • Key points Key points High performing ...

Commission meeting - 16 July 2020 Welcome and introductions Apologies Declarations of interest Any other Business Assessment and Covid-19 related complaints (verbal) Minutes of the meeting held on 23 April 2020 Matters arising (attached) Chair and Chief Executive's report (attached) LGSCO Health, Safety and Wellbeing Committee update Annual Report and Accounts 2019-20 Dealing with Covid-19 Compla ...

Commission meeting - 04 February 2021 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing Minutes of the meeting held on 5 November 2020 Matters arising (attached) Chair and Chief Executive's report (attached) The Three Year Plan LGSCO Business Plan 2020-21 update and 2021-22 development (attached) Proposal for a new Commission performance and impact ...

Memorandum of Understanding with the Office for Environmental Protection Updated: 01 October 2023 Memorandum of Understanding with the Office for Environmental Protection search Search this content Submit search Contents Part 1: Memorandum of Understanding between the Local Government and Social Care Ombudsman and Office for Environmental Protection

Council fails to investigate children’s services complaints properly The Local Government and Social Care Ombudsman has criticised Isle of Wight Council for failing to properly investigate a mother’s complaint about the way it removed her disabled son’s personal budget. The Ombudsman’s investigation found the council did not follow procedures set out in law for dealing with complaints about child ...

City council censured for complaints response The Local Government and Social Care Ombudsman has heavily criticised Bristol City Council for failing to provide evidence it had completed recommendations in two separate complaints. Investigations into the complaints, which involved missed bin collections and noise nuisances, were completed in early 2020. In both cases the council accepted the Ombud ...

Councils compounding residents’ concerns by failing to deliver improvements on time People who have been treated poorly by their local council are all too often having their situations made worse when their council delays putting things right. In its annual review of local government complaints, the Local Government and Social Care Ombudsman highlights for the first time that more than one in fiv ...

City council didn’t do enough to help abused resident Coventry City Council did not consider what else it could do to help a man who was subject to homophobic abuse when he called on officers to help, the Local Government and Social Care Ombudsman has found. The man, who lives in a housing association property in the city, reported his neighbours to the police and his housing association for thei ...

Neighbour nuisance and anti-social behaviour This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. My neighbours are causing me problems with anti-social behaviour, and the council doesn’t seem to be doing anything about it. Can the Ombudsman help me? In m ...