Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 15 • Appendix Three: Examples of summaries Draft decision summaries Based on current evidence we propose to complete our investigation into how the Council dealt with a planning application and its committee procedures. ...

Commission meeting - 31 January 2024 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 2 November and 6 December 2023 Matters arising (attached) Chair and Chief Executive's reports (attached) Joint Code with Housing Omudsman Service LGSCO independent review Division of responsibilities between local commissioners Business Plan 2024-25 d ...

Investigation into Bucks brothers’ missing therapy uncovered 400 children potentially affected by change of council contract Buckinghamshire brothers with special educational needs were left without the speech and language therapy they were legally entitled to for more than a year - because Buckinghamshire Council failed to make sure it was in place. During an investigation by the Local Governmen ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 5 • Who should carry out the role of Memb ...

Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 5 • Complaints from third-party providers Complain ...

Audit and Risk Assurance Committee meeting - 22 June 2017 Approve minutes of 24 May 2017 Matters arising: Action log (attached) IT Review Implementation Plan update (Restricted item - no paper attached) LGO Annual Report and Accounts 2016/17 To consider and comment on the report Confidential item - no paper attached 2016/17 Annual Report of the Audit and Risk Assurance Committee To consider and c ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 17 • Closing complaints Closing complaints Complaints s ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 1 • Introduction Introduction This guide is aimed at any ...