Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 5 • Common Issues and Learning Points: Avoiding a ‘box ticking’ approach In ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 5 • Understanding the complaint process Understanding th ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 5 • Service requests and complaints Service requests an ...

Commission meeting - 27 April 2023 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 2 February 2023 Matters arising (attached) Chair and Chief Executive's reports 2022-23 Business Plan (attached) Business Plan 2023-24 (attached) Draft Annual Report Staff Survey Results 2022 Division of responsibilities between local commissioners Reapp ...

Commission meeting - 20 July 2023 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 27 April 2023 Matters arising (attached) Chair and Chief Executive's reports (attached) Annual Review letters and Review of Local Government Complaints 2022-23 Wellbeing and Health and Safety update Business Plan 2023-24 (attached) Review of the Quality ...

LGSCO suspends complaints enquiries of councils and care providers The Local Government and Social Care Ombudsman has suspended all casework activity that demands information from, or action by, local authorities and care providers, in light of the current Coronavirus outbreak. The Ombudsman has taken this step in the wider public interest, to protect the capacity of local authorities and care pr ...

Ombudsman publishes Annual Report and Accounts 2024-25 The Local Government and Social Care Ombudsman (LGSCO) has presented its Annual Report and Accounts to parliament for the period April 2024 to March 2025. For the second consecutive year, the Ombudsman saw a 15% increase in the number of new complaints registered. During 2024-25, the LGSCO dealt with 22,010 complaints and enquiries. Of the 4, ...

Memorandum of Understanding with the Office for Environmental Protection Contents: Chapter index for Memorandum of Understanding with the Office for Environmental Protection Updated: 01 October 2023 Memorandum of Understanding with the Office for Environmental Protection search Search this content Submit search Part 1 • Memorandum of Understanding between the Local Government and Social Care Ombu ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 1 • Managing unreasonable actions by complainants Introduction In a small number of ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 2 • Principles Principles The approach set out in this guide is based on the clear ...