Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Contents Part 1: Foreword Part 2: Getting it right Part 3: Being citizen focused Part 4: Being open and accountable Part 5: Acting fairly and proportionately Part 6: Putting things right Part 7: Seeking continuous improvement

Commission meeting - 23 April 2026 Welcome and introductions Apologies Declarations of interest Any other business Three-year plan workship reflections and summary Minutes of the meetings held on 5 February Matters arising (attached) Chair and Chief Executive's reports (attached) Remuneration and Appointments committeee minutes Audit and Risk Assurance committee minutes Report from external revie ...

Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Contents Part 1: Managing unreasonable actions by complainants Part 2: Principles Part 3: Definitions Part 4: Preventing unreasonable actions Part 5: Managing unreasonable actions Part 6: R ...

Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Contents Part 1: Commissioning services Part 2: Arrangements for complaints Part 3: Complaints about regulated services or where other redress schemes exist Part 4: C ...

Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Contents Part 1: Introduction Part 2: Health, Safety, and Wellbeing Statement of Intent Part 3: Health, Safety and Wellbeing Policy Part 4: Managing Health and Safety Risks Arising from Work Activities Part 5: Safe Premises and Equipment Part 6: Wellbeing and He ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search Search this content Submit search Contents Part 1: Ombudsman’s Foreword Part 2: What others are saying Part 3: Adam’s story – getting help whe ...

Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Contents Part 1: Our role in remedying and preventing future injustice Part 2: Remedies guidance applying to all subjects Part 3: Subject specific guidance - Adult Social Care Part 4: Subject specific guidance - Benefits and taxation Part 5: Subject specific guidance - Children and Educati ...