Memorandum of Understanding with The Housing Ombudsman Contents: Chapter index for Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Part 2 • Roles of the Parties to this Memorandum Local Government and Social Care Ombudsman The LGSCO investigates complaints from the publ ...

Introducing the new virtual assistant The Local Government and Social Care Ombudsman has launched a new online assistant to help people get the information they need, faster. The virtual assistant can answer questions, help people understand how to make a complaint, and explain what LGSCO can and cannot look at. It uses Artificial Intelligence (AI) to trawl through information contained within th ...

Social care ombudsman launches best practice guidance for handling self-funder complaints The Local Government and Social Care Ombudsman (LGSCO) has today launched best practice guidance to help adult social care providers deliver fair, transparent and accountable complaints handling – particularly for self-funding care users. The campaign encourages providers to ensure their complaints processes ...

Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness The Local Government and Social Care Ombudsman has taken the unusual step of issuing a further report against South Kesteven District Council for it refusing to pay a remedy to a man who asked for homelessness support. The Ombudsman found that the council failed to properly consider ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 5 • Managing unreasonable actions Policy led approach Organisations want to deal wi ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 13 • Appendix 2 - Call outcomes Appendix 2 - Call outcomes On completing a call an advisor must enter an ‘outcome reason’. These reasons describe the type of call they have just completed. For reporting purposes ...

Memorandum of Understanding between the LGSCO and EHRC Contents: Chapter index for Memorandum of Understanding between the LGSCO and EHRC Updated: 01 July 2023 Memorandum of Understanding between the LGSCO and EHRC search Search this content Submit search Part 1 • Parties Equality and Human Rights Commission (EHRC) of Arndale House, The Arndale Centre, Manchester, M4 3AQ The Local Government and ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 1 • 1. Definitions 1. DefinitionsThis an internal policy/guidance document which we have published for transparency. It may contain ...

Memorandum of Understanding between the LGSCO and EHRC Contents: Chapter index for Memorandum of Understanding between the LGSCO and EHRC Updated: 01 July 2023 Memorandum of Understanding between the LGSCO and EHRC search Search this content Submit search Part 2 • Legislative framework and core functions The EHRC Role, functions and powers of the EHRC The Equality and Human Rights Commission is t ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 2 • 2. Expectations when dealing with requests for reviews of decisions 2.1 Complainants The complainant will identify, ideally in w ...