Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 10 • 10. Technical aspects of using the template 10. Technical aspects of using the template The draft decision template has been set up in a specific way to ensure that all our decision statements are produced in the s ...

Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 2 • Arrangements for complaints Arrangements for c ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 3 • 2. Exclusions 2. Exclusions 2.1 An organisation should accept a complaint unless there is a valid reason not to do so. If the organisation decides not to accept a complaint it should be able to evidence its reasoning. Each ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 13 May 2026 Manual for Councils search Search this content Submit search Part 7 • How we make a decision Making a decision Investigators have delegated authority to make decisions on behalf of the Ombudsman. All complaints receive a decision. Where we have considered a complaint in more detail at Investigation, we will i ...

Vacancies Category Category filter Investigator Other casework roles 1 Executive and Board Corporate services Management Location Location filter Coventry 1 York 1 London N/A

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 5 • 5. Dealing with review requests - Internal Administration 5.1 Intake reviews Complaints about Intake decisions can be presented ...

Memorandum of Understanding with The Housing Ombudsman Contents: Chapter index for Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Part 1 • Introduction Purpose This Memorandum of Understanding (MoU) has been agreed by the Local Government and Social Care Ombudsman (LGS ...

Recruitment policy 1. Policy statement 1.1. We recognise the value of recruiting a diverse, multi-cultural workforce and are committed to meeting our social and legal obligations to maintain and encourage diversity through our recruitment practice. 1.2. Our recruitment policy will be reviewed regularly to ensure that our recruitment and selection processes are operated fairly and equitably and do ...

How to use 'Recite Me' Contents: Chapter index for How to use 'Recite Me' Updated: 01 January 0001 How to use 'Recite Me' search Search this content Submit search Part 2 • Recite Me User Guide Play Audio Back: Rewind to the previous paragraph of text Play: Click the play button to read the text aloud Forward: Skip forward to the next paragraph of text Text Options Decrease: This will decrease the ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 2 • 2. Records of Intake Team cases All callers to the Intake Team who are making new enquiries may have an ECHO record created to log their call. In ...