Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 5 • 5 Managing requests: general 5.1 Date of receipt The date of receipt of a request is the date (up to midnight) it is physically or electronically received. For email requests, the date of receipt is ...

Principles of Good Administrative Practice Contents: Chapter index for Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Part 5 • Acting fairly and proportionately Principles Being impartial and treating people with respect and courtesy. Treating people without discrimination or prejudice, and e ...

Infant class size appeals This fact sheet is aimed primarily at parents who have appealed for a place in reception, year 1 or year 2, and who may be considering making a complaint to the Ombudsman. Please also read our fact sheet on complaints about school admissions. What is an 'infant class size' appeal? The law states that there must not be more than 30 children in an infant class (that is, cl ...

Audit and Risk Assurance commitee meeting - 30 January 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 10 October and 6 Dec 2024 Matters arising (attached) CEO/Accounting Officer verbal update Internal Audit Progress report Key Financial Controls - creditors, procurement and whistleblowing audit report 2025-26 draft internal aud ...

Audit and Risk Assurance Committee meeting - 25 May 2023 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 26 January 2023 Matters arising (attached) CEO/Accounting Officer verbal update Deep dive - accounting practices Draft annual report and accounts 2022-23 Internal Audit annual report and opinion Internal audit progress report Audi ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 11 • Complaint handling resources Complaint handling re ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 10 • Analysing complaints dat ...

Audit and Risk Assurance Committee meeting - 16 July 2020 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of 26 May 2020 Matters arising - action log (attached) CEO/ Accounting Officer verbal update Draft Annual Report and Accounts Confidential item - no paper attached Draft NAO Audit completion report including Management Letter on the 2019-20 financial s ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 9 • 9. All or most? 9.1 Is the complaint about action which affects all or most of the inhabitants of the area? Section 26(7) covers this S26(7) A Local Commissioner shall not conduct an investigation in respect of any action ...

Criminal Records Policy 1. Introduction 1.1 This document sets out the LGSCO’s policy towards the recruitment of people with a criminal record. 1.2 The policy will apply to those seeking paid or unpaid work with the LGSCO where a Basic Disclosure certificate (criminal records check) is required to obtain unescorted access to the government buildings where our offices are located. 1.3 The principl ...