• Intake Team Manual | Part 1 https://www.lgo.org.uk/information-centre/staff-guidance/intake-team-manual?chapter=1

    Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...

  • Manual for Councils | Part 1 https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/information-for-link-officers?chapter=1

    Manual for Councils Contents: Chapter index for Manual for Councils Updated: 13 May 2026 Manual for Councils search Search this content Submit search Part 1 • Introduction Introduction For over 50 years we have worked with local authorities to ensure that complaints from the public are dealt with in the right way, at the right time, and in the right place. Although the matters we deal with are se ...

  • Suffolk Coastal District Council https://www.lgo.org.uk/your-councils-performance/suffolk-coastal-district-council/statistics

    Suffolk Coastal District Council Find local authorities Annual statistics Sort annual statistics for Suffolk Coastal District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – no ...

  • Suffolk Coastal District Council https://www.lgo.org.uk/your-councils-performance/suffolk-coastal-district-council/statistics/

    Suffolk Coastal District Council Find local authorities Annual statistics Sort annual statistics for Suffolk Coastal District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – no ...

  • Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services | Part 2 https://www.lgo.org.uk/local-government-ombudsman/access-denied-reducing-the-barriers-for-disabled-people-when-accessing-council-housing-and-homelessness-services?chapter=2

    Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

  • Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services | Part 2 https://www.lgo.org.uk/access-denied-reducing-the-barriers-for-disabled-people-when-accessing-council-housing-and-homelessness-services?chapter=2

    Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

  • Monthly News https://www.lgo.org.uk/information-centre/news/2020/mar

    Monthly News March 2020 26 Mar 2020 LGSCO suspends complaints enquiries of councils and care providers 20 Mar 2020 Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation 17 Mar 2020 Coronavirus update 04 Mar 2020 Council fails to carry out financial assessment following Ombudsman investigation 03 Mar 2020 Village cricketers forced to move becaus ...

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Dartmoor%20National%20Park%20Authority

    Dartmoor National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (112 KB) Annual Review 2023 (103 KB) Annual Review 2022 (102 KB) Annual Review 2021 (136 KB) Annual Review 2020 (146 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (244 KB) Annual Review 2016 (26 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Lake%20District%20National%20Park%20Authority

    Lake District National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (155 KB) Annual Review 2024 (111 KB) Annual Review 2023 (111 KB) Annual Review 2022 (104 KB) Annual Review 2021 (135 KB) Annual Review 2020 (133 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (245 KB) Annual Review 2016 (26 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/New%20Forest%20National%20Park%20Authority

    New Forest National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (103 KB) Annual Review 2022 (101 KB) Annual Review 2021 (136 KB) Annual Review 2020 (131 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (244 KB) Annual Review 2016 (26 KB)

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings