Christchurch Borough Council Find local authorities Annual statistics Sort annual statistics for Christchurch Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comply ...

Christchurch Borough Council Find local authorities Annual statistics Sort annual statistics for Christchurch Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comply ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Commission meeting - 1 November 2018 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (no papers) Minutes of the meetings held on 19 July 2018 Matters arising - action log (attached) Chair and Chief Executive's report (no paper attached) Quarterly budget monitoring as at the end of Q2 (no paper attached) Corporate performance report Jul-Sep 2018 (a ...

Commission meeting - 1 February 2019 Welcome and introductions Apologies Declarations of interest Any other Business Extension to Advisory Member term (attached) Casework briefing (attached) Minutes of the meetings held on 1 November 2018 Matters arising - action log (attached) Chair and Chief Executive's report (attached) Quarterly budget monitoring as at the end of Q3 (attached) 2019-20 Draft B ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated October 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investiga ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 1 • Introduction Background Good complaint handling requires effective procedures and well-trained staff alongside a positive complaints culture that enables those procedures to achieve maximum impact. This code sets out what a ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 1 • 1. Introduction 1. Introduction We hold and manage large quantities of information and data (the term information is used for both in this policy, unless specified), concerning the investigation of complaints and ...