Richmondshire District Council Find local authorities Annual statistics Sort annual statistics for Richmondshire District Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we inve ...

South Somerset District Council Find local authorities Annual statistics Sort annual statistics for South Somerset District Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we in ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 4 • Privacy notice for information access requests Privacy notice for information access requests This covers requests which you make to us under the Freedom of Information Act 2000, UK General Data Protection Regulation , Data Protection Act 2018 or the Environmental Inform ...

Complaints about health and social care The Local Government and Social Care Ombudsman investigates complaints about child and adult social care. The Health Service Ombudsman investigates complaints about health services. People may have a complaint about services provided by both health and social care organisations. Instead of having to complain separately to both ombudsmen, we have a Joint Wor ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 9 • 9 Managing Resource/Absence 9.1 The Working Day The working day, for flexi-time purposes, is between 7.30am and 7.30pm. The specific Intake business need is to ensure cover for a core set of telephone openin ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 1 • 1. Introduction 1. Introduction The Financial Regulations are the public commitment of how we regulate and manage the financial arrangements and transactions of the organisation. The Financial Instructions are the internal fin ...

Assessment Code Contents: Chapter index for Assessment Code Updated: 01 July 2021 Assessment Code search Search this content Submit search Part 1 • Introduction Introduction Our enabling legislation allows us to decide which complaints we wish to pursue. While we aim to help people where we can, and where we decide it is appropriate to do so, the law places restrictions on our work and we operate ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...