Monthly News February 2026 25 Feb 2026 Council failed Disabled young woman and her family over college transport, Ombudsman finds 17 Feb 2026 Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays 12 Feb 2026 North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman 06 Feb ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 26 • 26. Jurisdiction and decision making 26. Jurisdiction and decision making Assessment will normally already have determined whether there is jurisdiction to investigate the complaint and will have made an initial assessment of fault ...

Commission meetings 2025/26

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionThis is internal guidance which we have published for transparency. It may have links or references to other internal guidance or policies which are not published. Last updated: February 2026 The Local ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionThis is internal guidance which we have published for transparency. It may have links or references to other internal guidance or policies which are not published. Last updated: January 2026 ...

Monthly News January 2026 12 Jan 2026 Introducing the new virtual assistant 08 Jan 2026 Resident left feeling unsafe after council ignored neighbour complaints

Assessment Code Updated: 01 July 2021 Assessment Code search Search this content Submit search Contents Part 1: Introduction Part 2: How we apply the Assessment Code

Monthly News May 2026 14 May 2026 London council found at fault twice for failing children with special needs who attend schools outside its area 01 May 2026 New powers give non-tenants access to Ombudsman redress for the first time

Commission meeting - 19 July 2018 Commission meeting - 19 July 2018 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (no papers) Minutes of the meetings held on 26 April and 22 June Matters arising - action log (attached) Chair and Chief Executive's report (no paper attached) Quarterly budget monitoring as at the end of Q1 (no paper attached) Corpo ...

How to use 'Recite Me' Updated: 01 January 0001 How to use 'Recite Me' search Search this content Submit search Contents Part 1: Recite Me Web Accessibility and Language Toolbar Part 2: Recite Me User Guide Part 3: Frequently Asked Questions