Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 21 • Performance reporting and self-assessment Per ...

Monthly News July 2020 29 Jul 2020 More systemic problems seen in Ombudsman complaints lead to increased wider service improvements 23 Jul 2020 Woman loses car because of failings by Merton enforcement agents 15 Jul 2020 Ombudsman highlights where councils can improve services to homeless people 09 Jul 2020 Homeless Haringey family left in bed and breakfast accommodation because of council errors ...

Monthly News December 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels trans ...

Monthly News June 2023 23 Jun 2023 Assistant Ombudsman wins award for Human Rights and Equalities work 22 Jun 2023 Ombudsman criticises Ealing council for leaving family in flat with faulty windows 19 Jun 2023 Former Ombudsman honoured by King 15 Jun 2023 Leicester care provider refuses to pay remedy to former resident 14 Jun 2023 Stockton-on-Tees to improve its education transport policy for you ...

Assessment Code Contents: Chapter index for Assessment Code Updated: 01 July 2021 Assessment Code search Search this content Submit search Part 1 • Introduction Introduction Our enabling legislation allows us to decide which complaints we wish to pursue. While we aim to help people where we can, and where we decide it is appropriate to do so, the law places restrictions on our work and we operate ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 1 • Glossary GlossaryLast updated: August 2025 AM Assessment Manager AT - Assessment Team ATC - Assessment Team Co-ordinator BinJ - Body in Jurisdiction CAU - Complaints about us (service complaints) DD - Draft decision DIA - Director of Intake a ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 1 • 1. Introduction 1. Introduction The Financial Regulations are the public commitment of how we regulate and manage the financial arrangements and transactions of the organisation. The Financial Instructions are the internal fin ...

Monthly News June 2021 25 Jun 2021 Birmingham to review school transport for children and young people following Ombudsman investigation 22 Jun 2021 Ombudsman finds London council failed to keep child safe 17 Jun 2021 Essex County Council to reconsider assessment of Disability Related Expenses 15 Jun 2021 Redbridge council continues to fail man with severe learning disability 08 Jun 2021 Family f ...

Commission meeting - 4 November 2021 Welcome and introductions Apologies Declarations of interest Any other Business Minutes of the meeting held on 15 July 2021 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Triennial Review 2020-21 Annual Report and Accounts LGSCO 2021-22 Business Plan update and 2022-23 Business Plan development (attached) Audit and Risk Assuran ...