Monthly News July 2021 28 Jul 2021 Ombudsman annual review highlights widening cracks in council complaints systems 23 Jul 2021 Council to look again at summer-born children’s school start date requests 20 Jul 2021 Disabled boy missed out on education and support because of poor council practice A West Sussex boy missed out on vital support because the county council decided he had the ‘wrong’ ty ...

Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’ Councils need to ensure any care visits they arrange give enough time for care workers to do their job properly the Local Government and Social Care Ombudsman has said. The warning comes after Warrington Borough Council was found to have allocated 15-minute care calls to more than 300 people in the region, despite national guida ...

Complaint Academy Contents: Chapter index for Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Part 1 • Introduction Introduction Here you will find training resources, handouts and other useful information for delegates on our courses. If you need any of these documents in an accessible format, please email training@lgo.org.uk Last updated Jan ...

Cyber security incident affecting three London boroughs Updated: 26 January 2026 We have reopened our service to people wanting to complain about the London boroughs affected by the recent cyber security incident. These councils were were: Westminster City Council Royal Borough of Kensington and Chelsea

Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 1 • Introduction The Local Government and Social Care Ombudsman processes any personal data we collect, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We have divided our privacy notice into various sections, depending on the t ...

Remuneration and Appointments Committee - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 30 January 2025 Matters arising HR Strategy update Chief Executive Officer Performance and Objectives Ombudsman and Chair’s review for 2025 Staff Survey Remuneration and Appointments Committee Annual Report 2024-25 Remuneration and Appointme ...

Council fails to carry out financial assessment following Ombudsman investigation North Yorkshire County Council has failed to carry out a financial assessment it had agreed to undertake following an earlier upheld complaint to the Local Government and Social Care Ombudsman. The council had agreed to complete the disability related expenditure assessment of a young woman, to include her housing a ...

Commission meeting - 24 April 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 6 February 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2024-25 (attached) LGSCO Business Plan 2025-26 (attached) Draft Annual Report Advisory Forum (attached) Quarterly budget monitoring as at the e ...

Monthly News May 2025 28 May 2025 Ombudsman and Enforcement Conduct Board sign agreement 21 May 2025 Ombudsman complaints data issued today 15 May 2025 Halton did not do enough to help homeless domestic abuse survivor 08 May 2025 Council should have better oversight of nurseries providing free places, Ombudsman says