Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 15 • Appendix Three: Examples of summaries Draft decision summaries Based on current evidence we propose to complete our investigation into how the Council dealt with a planning application and its committee procedures. ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 15 • How we use your data Casework contact We store name, job title and contact details for nominated link officers, Chief Executives (or their equivalents) in our casework management systems to allow us to communicate effectively with or ...

Commission meeting - 15 July 2021 Welcome and introductions Apologies Declarations of interest Any other Business Minutes of the meeting held on 19 April 2021 Matters arising (attached) Chair and Chief Executive's report (attached) Litigation update The Three-Year plan LGSCO 2020-21 Business Plan update (attached) 2020-2021 LGSCO draft annual report and accounts update COVID-19 thematic interim r ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 15 • Clinical Advice and the role fo the Ombudsman What's our purpose? Requests for clinical advice must be clear and focused questions, never general requests for views on care and treatment Our focus must always be on the specifics of ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...

Local Government and Social Care Ombudsman appoints new Director of Corporate Services The Local Government and Social Care Ombudsman (LGSCO) has appointed James Strachan as its new Director of Corporate Services. James joins from Eastleigh Borough Council in Hampshire, where he has served as Chief Executive for the past four years. He brings a wealth of experience from across local and central g ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 16 • 15. Safeguarding and complainant welfare 15. Safeguarding and complainant welfare Safeguarding concerns may arise at any stage of the Assessment process and may not have been evident to staff in Intake. All staff must be aware of safeguardin ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources