Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Contents Part 1: Introduction Part 2: The Complaint Handling Code Part 3: The role of the Complaint Manager Part 4: Who may complain Part 5: Service requests and comp ...

Audit and Risk Assurance Committee meeting - 12 October 2023 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 26 January 2023 5. Matters arising Action Log (download report) 6. CEO/Accounting Officer verbal update 7. 2022-23 Annual Report and Accounts 8. Progress report from NAO 9. Audit and Risk Assurance Committee Annual Report ...

Monthly News April 2026 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 15 • 15. Joint working with the Housing Ombudsman The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) are committed to working together where there is a strong overlap on housing issues. The Lo ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 15 • 14. The welfare of staff and inappropriate and disruptive behaviour 14. The welfare of staff and inappropriate and disruptive behaviour We take the welfare of staff seriously and will make all reasonable efforts to protect them from potentia ...

Audit and Risk Assurance Committee and Remuneration and Appointments Committee joint meeting - 8 July 2025 Welcome and introductions Apologies for Absence Declarations of interest Budget and Future Planning Any Other Business Date of next RAC Meeting is at 10:30 on 15 October 2025 Date of next ARAC Meeting is at 13:15 on 15 October 2025

Audit and Risk Assurance Committee meeting - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 30 January 2025 Matters arising (attached) CEO/Accounting Officer verbal update Draft Annual Report and Accounts 2024-25 2024/25 Internal Audit Annual Report and Opinion Internal Audit Progress Report Interim Progress Report Deep ...

Payments 2025-26 March 2026 (XLSX) March 2026 (CSV) March 2026 (ODS) February 2026 (XLSX) February 2026 (CSV) February 2026 (ODS) January 2026 (XLSX) January 2026 (CSV) January 2026 (ODS) December 2025 (XLSX) December 2025 (CSV) December 2025 (ODS) November 2025 (XLSX) November 2025 (CSV) November 2025 (ODS) October 2025 (XLSX) October 2025 (CSV) October 2025 (ODS) September 2025 (XLSX) September ...

Ryedale District Council Find local authorities Annual statistics Sort annual statistics for Ryedale District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance wit ...

Ryedale District Council Find local authorities Annual statistics Sort annual statistics for Ryedale District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance wit ...