Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2026 This is internal guidance we have published for transparency. It may contain links or references to other internal guidance or policies which are not publish ...

Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Maladministration and Service Failure Part 3: 3. Is the authority within jurisdiction? Part 4: 4. Actions we can investigate Part 5: 5. Who can complain? Part 6: 6. Is the complaint in time? Part 7: 7. Is the complaint premature? Part 8: 8 ...

Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Budgets and estimates Part 3: 3. End of year procedures for Budget Part 4: 4. Funding and Income Part 5: 5. Banking arrangements and Government procurement cards (GPC) Part 6: 6. Payment of salaries, allowances and expenses Part 7: 7. Procure ...

Financial regulations Contents: Chapter index for Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Part 1 • Commission for Local Administration in England - Financial regulations Last updated: January 2026 1. Introduction The Local Government Act 1974, as amended by the Local Government & Housing Act 1989, contains powers enabling the Com ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board search Search this content Submit search Contents Part 1: Memorandum of Understanding Part 2: Working together

Commission meeting - 5 February 2026 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meetings held on 6 November and 5 December Matters arising (attached) Framework document - MHCLG/LGSCO Remuneration and Appointments Committee Audit and Risk Assurance Committee Board Effectiveness Review - analysis and themes Chair and Chief Executive's reports (att ...

Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

Yearly News 2026 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies af ...

News 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies after Leiceste ...