Council to apologise to Year 10 pupil left without a school for more than a year Leicestershire County Council has agreed to apologise and pay a teenager £7,200 after it left her without a school place for nearly 14 months at a critical time in her education. The teenager, whose family moved from the Leicester area over the county border when she was in Year 10, was out of school and without educ ...

Redbridge council continues to fail man with severe learning disability The Local Government and Social Care Ombudsman is this week issuing two separate reports into the way London Borough of Redbridge has failed the family of a 20 year old man with Special Educational Needs. In a rare move, the Ombudsman is publishing the two reports on the same day to highlight the repeated problems the family ...

Ombudsman stats show stark reality of life in England in 2023 The Ombudsman’s annual complaints statistics once again back up the harsh realities many people face in key areas of their lives – how their children are educated, how elderly relatives are cared for, and the houses they call home. Now in its tenth year, the Local Government and Social Care Ombudsman’s annual review of complaints offer ...

Halton did not do enough to help homeless domestic abuse survivor Halton Borough Council did not do enough to help a man who approached it for help when he became homeless because of domestic abuse, the Local Government and Social Care Ombudsman has found. Instead, it closed his case without telling him why or giving him the chance to appeal the decision. The man first approached the council for ...

Ombudsman raps council for taking too long to change care home charging policy A Lincolnshire family has been forced to complain to the Local Government and Social Care Ombudsman for the second time about the way a relative’s care home fees were charged because the county council failed to improve its policies quickly enough. The woman had already complained to the Ombudsman in 2017 after the cou ...

Social Care Ombudsman publishes complaints figures for 2023-24 The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector. In its Annual Review of Adult Social Care Complaints 2023-24, the number of complaints about priv ...

Forest Heath District Council Find local authorities Annual statistics Sort annual statistics for Forest Heath District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comp ...

Forest Heath District Council Find local authorities Annual statistics Sort annual statistics for Forest Heath District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not comp ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 8 • 8 Quality Monitoring Intake operates in accordance with the organisation’s Quality and Standards Framework. As part of that Framework, the team have their own process for Quality Monitoring which ensures acc ...

Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Contents Part 1: 1. Definitions Part 2: 2. Expectations when dealing with requests for reviews of decisions Part 3: 3. Is it a review request? Part 4: 4. Post Review correspondence Part 5: 5. Dealing with review requests - ...