Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 7 • 6. Complaints stages 6. Complaints stages Stage 1 6.1 Organisations should have processes in place to consider which complaints can be responded to as early as possible, and which require further consideration. Organisation ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 14 • Complaints stages Complaint stages ‘Organisat ...

Memorandum of Understanding with the Office for Environmental Protection Contents: Chapter index for Memorandum of Understanding with the Office for Environmental Protection Updated: 01 October 2023 Memorandum of Understanding with the Office for Environmental Protection search Search this content Submit search Part 1 • Memorandum of Understanding between the Local Government and Social Care Ombu ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 1 • Managing unreasonable actions by complainants Introduction In a small number of ...

Ombudsman condemns Leicester care company for threatening and abusive complaint response A Leicester care provider who threatened a vulnerable elderly woman with bailiffs because she complained about the care her husband received, has been heavily criticised by the Local Government and Social Care Ombudsman. The owner of Pine View Care Homes Ltd initially responded to the family’s complaint sugge ...

Amplify the vulnerable and voiceless, Ombudsman says “Focus on the vulnerable and voiceless” is the message coming from the Local Government and Social Care Ombudsman’s latest annual review of adult care services. Launched today, the Ombudsman’s annual review of Adult Social Care reflects on the investigations the organisation has conducted over the past 12 months across both public and independe ...

Married couple separated for 10 months due to lack of available homecare The Local Government and Social Care Ombudsman has asked Lincolnshire County Council to review other families’ cases after a man was separated from his wife for 10 months because there was no homecare available in his area. The man’s wife, who has mobility problems, should have returned home with the help of a care package f ...

Distressed Leeds girl left without proper education for months Leeds City Council left a young girl without proper education for nine months after she started refusing to go to her primary school because of anxiety, the Local Government and Social Care Ombudsman has found. The girl, who was 10 when the events started, became increasingly anxious about going to school until the school asked her mo ...

Richmondshire District Council Find local authorities Annual statistics Sort annual statistics for Richmondshire District Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we inve ...

Richmondshire District Council Find local authorities Annual statistics Sort annual statistics for Richmondshire District Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we inve ...