Resident left feeling unsafe after council ignored neighbour complaints An Enfield man was left feeling unsafe in his own home after his local council repeatedly failed to act on his reports of anti-social behaviour (ASB) from a neighbour, the Local Government and Social Care Ombudsman reports. The man contacted London Borough of Enfield the day after moving into his flat in 2024. He reported per ...

North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman North Tyneside Council has agreed to pay £5,900 to a family after the Local Government and Social Care Ombudsman found it failed to provide promised specialist technology that would have allowed a child with special educational needs to learn from home - the second time the Ombudsm ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 4 • 4. Actions we can investigate 4.1 Section 26(1) lists the actions that may be investigated S26(1) For the purposes of section 24A(1)(b), in relation to an authority to which this Part of the Act applies, the following mat ...

Staffordshire council to think again about care leaver’s complaint Staffordshire County Council has agreed to reconsider whether to investigate a woman’s complaint about her time as a child in its care, following an investigation by the Local Government and Social Care Ombudsman. The woman became a looked after child for a short time as a teenager in 2011, when she could no longer live with her p ...

Ombudsman highlights where councils can improve services to homeless people Problems with the way councils are meeting new housing duties are making some homeless people’s situation worse, the Local Government and Social Care Ombudsman has found. In a new report published today, the Ombudsman examines the lessons that councils can learn from the first 50 cases it investigated under the Homelessne ...

Ombudsman tells Suffolk County Council to improve support for children who can’t go to school Suffolk County Council needs to make improvements “as a priority” to the way it provides alternative education to children who can’t go to school, the Local Government and Social Care Ombudsman (LGSCO) has warned. The LGSCO has told the council to again improve its services after the mother of a young gi ...

London council to revise its social care charging policy following Ombudsman’s investigation London Borough of Bexley has agreed to revise its social care charging policy after a man complained to the Local Government and Social Care Ombudsman about the way the authority increased its costs. The man told the Ombudsman the council had increased the amount it charged him in administration costs for ...

Ombudsman issues good practice guide for care providers The Local Government and Social Care Ombudsman has issued a good practice guide which shares lessons from complaints to help adult social care providers improve their services. Based on the Ombudsman’s lengthy experience of investigating complaints about independent providers, the guide gives real-life examples of the common problems the org ...

Memorandum of Understanding between the LGSCO and EHRC Contents: Chapter index for Memorandum of Understanding between the LGSCO and EHRC Updated: 01 July 2023 Memorandum of Understanding between the LGSCO and EHRC search Search this content Submit search Part 1 • Parties Equality and Human Rights Commission (EHRC) of Arndale House, The Arndale Centre, Manchester, M4 3AQ The Local Government and ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 1 • 1. Definitions 1. DefinitionsThis an internal policy/guidance document which we have published for transparency. It may contain ...