Ombudsman investigation reveals 170 delayed complaints in Kent A Local Government and Social Care Ombudsman investigation has uncovered a backlog of 170 unanswered children’s services and education complaints in Kent. The Ombudsman was asked to investigate after Kent County Council failed to respond to a mother’s complaint that her son had not been provided with the Speech and Language Therapy (S ...

Audit and Risk Assurance Committee meeting - 15 May 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 30 January 2025 Matters arising (attached) CEO/Accounting Officer verbal update Draft Annual Report and Accounts 2024-25 2024/25 Internal Audit Annual Report and Opinion Internal Audit Progress Report Interim Progress Report Deep ...

Audit and Risk Assurance commitee meeting - 30 January 2025 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 10 October and 6 Dec 2024 Matters arising (attached) CEO/Accounting Officer verbal update Internal Audit Progress report Key Financial Controls - creditors, procurement and whistleblowing audit report 2025-26 draft internal aud ...

Yearly News 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for chil ...

Monthly News July 2025 31 Jul 2025 Provider failed to respond to family’s concerns for more than a year 24 Jul 2025 Ombudsman reminds councils to review SEN needs before Key Stage transfers 24 Jul 2025 Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process 16 Jul 2025 Children’s complaints still dominate Ombudsman casework in 2024-25 ...

Boy misses out on a year with his peers because of council failures A Derbyshire boy had to stay in primary school for an extra year because the county council did not update his Education, Health and Care (EHC) Plan in a timely manner. The council has agreed to apologise to the boy and his mother, and pay them £1,000, after the Local Government and Social Care Ombudsman found its errors caused t ...

Complaints about Fire and Rescue authorities This fact sheet is aimed primarily at anyone who has a complaint about fire services and who may be considering making a complaint to the Ombudsman. Can you investigate my complaint about the fire service? We can decide to investigate many different types of complaint about fire services. That includes complaints about operational matters (fighting fir ...

Ombudsman calls for reform of adult care complaints in annual review Complaints should be at the heart of any reform of adult social care in England, the Local Government and Social Care Ombudsman is urging in its annual review of complaints. Launched today, the Ombudsman’s annual review collates data from every complaint it has received over the past 12 months about both independent and council- ...

Payments 2025-26 March 2026 (XLSX) March 2026 (CSV) March 2026 (ODS) February 2026 (XLSX) February 2026 (CSV) February 2026 (ODS) January 2026 (XLSX) January 2026 (CSV) January 2026 (ODS) December 2025 (XLSX) December 2025 (CSV) December 2025 (ODS) November 2025 (XLSX) November 2025 (CSV) November 2025 (ODS) October 2025 (XLSX) October 2025 (CSV) October 2025 (ODS) September 2025 (XLSX) September ...

Monthly News September 2025 25 Sep 2025 Ombudsman investigation uncovers significant delays in Yorkshire council’s EHC Plan process 18 Sep 2025 Ombudsman calls for reform of adult care complaints in annual review 11 Sep 2025 Cheshire East wrongly started care proceedings process against mum who simply needed support 10 Sep 2025 Ombudsman writes to Secretary of State after council refuses to accep ...