North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...

North Yorkshire County Council Find local authorities Complaint overview Sort annual statistics for North Yorkshire County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complain ...

Right to buy applications This fact sheet is aimed primarily at council tenants who are experiencing problems with their right to buy applications and may be considering making a complaint to the Ombudsman. I am unhappy about the way the council is dealing with my right to buy application. Can the Ombudsman help me? Yes, in some circumstances. We consider whether the council has done something wr ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 5 • Managing unreasonable actions Policy led approach Organisations want to deal wi ...

The children’s statutory complaints procedure This fact sheet is for people who wish to make, or have already made, a complaint about a council's Children’s Service. It advises you on the way the council should deal with your complaint and when you can ask us to consider it. How will the council consider my complaint? Councils consider some complaints about Children’s Services under a special thr ...

How we deal with joint working housing complaints Who we are and what we do The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have investigators and adjudicators who specialise in considering complaints for both Ombudsmen. The LGSCO investigates complaints about most council services. The HOS investigates complaints and resolves disputes involving the ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 3 • The role of Team Co-ordinators Obtaining evidence of compliance and quality assurance Team Co-ordinators are responsible for obtaining and recording evidence of compliance with recommendations. They also help ensure the remedy screen is comp ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 10 • Analysing complaints dat ...

Travel and subsistence policy Introduction This Policy sets out the rules as to how members of staff can claim for expenses incurred in the performance of their duties for the LGSCO and the details of the principles and rules relating to staff expenses, including taxable staff expenses. The purpose of this Policy is to ensure that employees are properly reimbursed for legitimate business expenses ...

Memorial safety in cemeteries This fact sheet is aimed primarily at people who believe that there has been some fault in the way the council has gone about laying memorials flat and may be considering making a complaint to the Ombudsman. When I made my yearly visit to my mother's grave I was shocked to find the memorial laid flat and a notice telling me to contact the council. Can the Ombudsman h ...