Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 8 • 7.Information records 7.1.General All LGSCO records must be stored on LGSCO’s servers. “Servers” is used to refer to any cloud-based or Software-as-a-service (Saas) equipment used by LGSCO. Records must not be st ...

Family foster carers could be due backdated payments following Ombudsman investigation Bournemouth, Christchurch and Poole (BCP) Council has agreed to check whether it has paid friends and family foster carers properly over the past five years, following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman has asked the council to consider backdating fostering allowan ...

Boy with Special Educational Needs missed out on education and support because of council errors The Local Government and Social Care Ombudsman has asked London Borough of Redbridge to audit all children who receive Special Educational Needs provision at a borough school after the council left a boy without the support he needed for more than two years. The boy attends a special school and has au ...

Councils reminded of their duty to provide alternative education The Local Government and Social Care Ombudsman is reminding council school attendance teams that their duty to provide alternative education may arise for reasons other than exclusion and illness. West Sussex County Council has been told to apologise for not considering whether it should provide alternative education and support for ...

Coroners This factsheet is for anyone who is unhappy with coroner services and who may be considering making a complaint about them. The Role of coroners and their officers A coroner is an independent judicial office holder. The local authority (council) selects, appoints, and funds the coroners for its area, sometimes jointly with other council areas. There may be a Senior Coroner, Area Coroners ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 37 • 37. Legal challenges 37.1 Judicial Review The Legal Manual is the primary guidance to refer to when we receive a judicial review claim. An application for judicial review (JR) must be made promptly and in any event not later than t ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 21 • Performance reporting and self-assessment Per ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 7 • 6 Managing requests: timeframes 6.1 Clarifying the request Sometimes it may be necessary to ask for clarification of the request. This will be done by the IRO. The request to clarify should be sent a ...

Damage to property or personal injury due to poorly maintained highways This fact sheet is aimed primarily at people who may be considering making a complaint to the Ombudsman about damage to their property (eg their car) or an injury they have suffered when using the roads or pavements.It also covers complaints about the failure to properly maintain highways whether or not an injury has occurred ...

Essex couple unable to spend as much time as they wanted in final days because of council decision An Essex woman was not able to spend as much time as she wanted with her husband in his final weeks because the county council moved him to a care placement further away from the family home, the Local Government and Social Care Ombudsman has found. The man, who had dementia, had been living in a ca ...