West Sussex removed care transport for disabled adult without proper consideration - Ombudsman West Sussex County Council will be inviting people to get in touch if they think the council's assessment of their needs has left them unable to access their day centre. This comes after the Local Government and Social Care Ombudsman highlighted concerns about how the council considered a family’s trave ...

Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long A homeless Leicester family spent nearly 10 months too long in Bed and Breakfast accommodation, according to the Local Government and Social Care Ombudsman. Following an investigation into the case, the council has rejected the Ombudsman’s recommendation to pay the family a financial remedy for the injustice ...

Our structure and staff Our staff We have 191 full time equivalent staff (excluding the Ombudsman) as of 1 April 2025. As an impartial ombudsman service it is essential that people can trust the independence of our investigations. Our Conflict of interests rules ensure we remain impartial by avoiding any conflicts of interest from arising during the course of dealing with a complaint. Our Code of ...

Leicestershire agrees to review processes after visually impaired woman left without support Leicestershire County Council has agreed to Ombudsman recommendations to improve how it prepares social care and support plans after a severely visually impaired woman was left without the day-to-day support she needed for 21 months. The woman looked after herself without support for a significant period, ...

Rotherham family prevented from spending quality time together in man’s final days An elderly man’s stepdaughter was not allowed to spend proper time with him before he died because Rotherham Council decided at face value she was a risk, following a safeguarding referral, the Local Government and Social Care Ombudsman has found. The man had dementia and had been cared for in his home for five yea ...

Milton Keynes did not do enough to support woman A Milton Keynes woman who agreed to care for a relative’s child when they no longer could, is to be offered £30,000 after the Local Government and Social Care Ombudsman found the council did not do enough to help ease their overcrowded living conditions. The woman took over the care of a young relative under a Special Guardianship Order (SGO), whic ...

Pregnant homeless woman left to sleep on hard floor by LB Tower Hamlets A pregnant woman, who approached Tower Hamlets council for help when she was made homeless, was left in an unfurnished flat, miles from her support network, the Local Government and Social Care Ombudsman has found. The woman was left in the flat for three months, and did not even have a bed until she was awarded a grant a mon ...

Oxfordshire fails to provide alternative education for a year Oxfordshire County Council has been told it needs to pay £5,000 to the mother of an Autistic boy to make up for the 12 months education he missed when he was unable to attend school. The Local Government and Social Care Ombudsman has also asked the council to pay the mother £2,200 to reimburse the cost of the educational psychologist s ...

Sheffield boy misses out on full-time secondary school education because of council faults A Sheffield boy with special educational needs has missed out on much of his senior schooling because the city council did not provide suitable alternative education for him, the Local Government and Social Care Ombudsman has found. The Ombudsman has asked the council to pay the boy and his mother nearly £2 ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 4 • The role of Casework Managers Responding to non-compliance with recommendations When a case of non-compliance is escalated to a Casework Manager, they should: review the ‘BinJ Information Screen’ report and/or interactive map to check for pa ...