Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations Devon care provider, Moors Park (Bishopsteignton) Ltd, has refused to apologise to a client’s son and refund his mother and other residents, after the Local Government and Social Care Ombudsman said the provider had charged them money which was not set out in their contracts. The Ombudsman initially investigated after ...

Disabled North Yorkshire residents to see improvements to council’s home adaptations service North Yorkshire Council has agreed to improve the way it deals with Disabled Facilities Grant applications after a Local Government and Social Care Ombudsman investigation discovered it had a significant backlog of cases. While investigating a complaint from a resident about the time it was taking for his ...

Ombudsman reveals huge safeguarding backlog at London council More than 500 unread police welfare reports were uncovered during a Local Government and Social Care Ombudsman investigation into a safeguarding complaint about London Borough of Haringey. The Ombudsman was contacted by a woman who complained that Haringey did not act quickly enough when she reported concerns about a friend’s living si ...

Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness The Local Government and Social Care Ombudsman has taken the unusual step of issuing a further report against South Kesteven District Council for it refusing to pay a remedy to a man who asked for homelessness support. The Ombudsman found that the council failed to properly consider ...

Premature adult social care complaints – frequently asked questions Why have you sent this complaint to me as the registered care provider? The Local Government and Social Care Ombudsman (LGSCO) has powers to investigate complaints made by people who self fund their care or have arranged it themselves. This means they are in a direct contractual arrangement with you as their care provider. If, in ...

Amplify the vulnerable and voiceless, Ombudsman says “Focus on the vulnerable and voiceless” is the message coming from the Local Government and Social Care Ombudsman’s latest annual review of adult care services. Launched today, the Ombudsman’s annual review of Adult Social Care reflects on the investigations the organisation has conducted over the past 12 months across both public and independe ...

Ombudsman annual review highlights widening cracks in council complaints systems The ‘widening cracks’ in local government complaint handling are being highlighted in the Local Government and Social Care Ombudsman’s annual review of complaints 2020-2021, published today. Over the past year, the Ombudsman has upheld a greater proportion of investigations – 67% – than ever before. This continues an ...

Purbeck District Council Find local authorities Annual statistics Sort annual statistics for Purbeck District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with ...

Purbeck District Council Find local authorities Annual statistics Sort annual statistics for Purbeck District Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 2 • Privacy notice for complainants Privacy notice for complainants The Local Government and Social Care Ombudsman is set up by law to look at complaints about councils and some other public organisations in England and complaints about adult social care providers in England ...