Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Contents: Chapter index for Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Part 9 • Putting th ...

Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations Two families left without proper housing support by Leicester City Council will now be offered the financial remedies recommended by the Local Government and Social Care Ombudsman, after the council reversed its previous decisions refusing to pay. The Ombudsman has today publis ...

Domestic abuse victim not supported properly by Wandsworth council when she became homeless The Local Government and Social Care Ombudsman is highlighting the importance of councils considering the exceptional circumstances of people fleeing domestic abuse when assessing their housing needs, following a complaint about London Borough of Wandsworth. Following an investigation, the Ombudsman found ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 5 • Statutory requirements related to joint working cases Consent The Regulatory Reform Order inserted into the Local Government Act 1974 (LGA74) sections 33ZA (part 3) and 34N (part 3a) and into the Health Service Commissioners Act 199 ...

Adult care complaints guide launched The Local Government and Social Care Ombudsman has launched a new guide for complaints about adult social care services. The guide sets out how local authorities in England should handle complaints about adult social care, based on the Local Authority Social Servies and National Health Service Complaints Regulations 2009. It includes a new model for handling c ...

Ombudsman issues guidance on homelessness for Disabled people The Local Government and Social Care Ombudsman is issuing its second practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when accessing homelessness support services, and the changes local councils can make to improve those services. Issues covered b ...

Birmingham to review school transport for children and young people following Ombudsman investigation Birmingham City Council has agreed to revise its home to school transport policy and review all its decisions to issue a travel pass over the past three years following several complaints to the Local Government and Social Care Ombudsman. The Ombudsman found the parents of children with a travel ...

Clarity for councils about way Ombudsman will investigate financial assessment complaints Councils can now be clear about the way the Local Government and Social Care Ombudsman will investigate complaints about financial assessments involving personal injury awards, after an application for a judicial review was thrown out by the High Court. The clarification comes after Wokingham Borough Council ...

LGSCO suspends complaints enquiries of councils and care providers The Local Government and Social Care Ombudsman has suspended all casework activity that demands information from, or action by, local authorities and care providers, in light of the current Coronavirus outbreak. The Ombudsman has taken this step in the wider public interest, to protect the capacity of local authorities and care pr ...