Complaints about how your planning application is dealt with This fact sheet is aimed primarily at planning applicants who have concerns about the way the council has dealt with their planning application and may be considering making a complaint to the Ombudsman. I have a problem with my application for planning permission - can the Ombudsman help me? In many cases, no. This is because, by law, ...

General planning advice (complaints about) This fact sheet is aimed mainly at people who have received advice from the council about planning matters and may be considering making a complaint to the Ombudsman. I asked the council if I could object to the works happening across the road. The council said the works did not need planning permission. I do not think this is right. Can the Ombudsman he ...

Section 106 agreements (planning obligations) This fact sheet is aimed primarily at people who have concerns about the way a section 106 agreement (or planning obligation) has been considered or enforced. It provides some guidance for people who may be considering making a complaint to the Ombudsman. What are section 106 agreements? New development can place extra burdens on the existing infrastr ...

Top tips for making a complaint about care providers Before we can look at your complaint, you must complain to the care provider involved and give it a chance to fix the problem. These tips will help make that process easier for you and the person dealing with your complaint. You should give the care provider a chance to fix the problem before you make a complaint. This can be the quickest way t ...

Ombudsman complaints data issued today Local authorities across England will today be receiving their annual complaints data from the Local Government and Social Care Ombudsman. This data is published on the Ombudsman’s updated online map giving details for each authority of the volume of complaints dealt with, complaints upheld, satisfactory remedies already provided, and compliance with Ombudsm ...

Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 9 • 9. ECHO and record keeping There is an ECHO Manual on the intranet which explains various practical functions and features of the system. All staff are responsible for complaint information security (see the Information Security Pol ...