Family left to sofa surf for 12 months after being ‘forgotten’ by Waltham Forest council A Waltham Forest family had to sofa surf for 12 months because the local council forgot about them, the Local Government and Social Care Ombudsman has found. The family became homeless in August 2022 but the Ombudsman’s investigation into the family’s complaint found the council did not do enough to help them ...

Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board search Search this content Submit search Contents Part 1: Memorandum of Understanding Part 2: Working together

Provider failed to respond to family’s concerns for more than a year Care providers across England are being urged to ensure their complaints processes meet basic standards, after the Local Government and Social Care Ombudsman found a medium-sized provider had no procedure when investigating a family’s complaint. The resident’s son complained Park Homes (UK) Limited applied a 30 per cent increase ...

London council reviews Blue Badge assessment process following Ombudsman complaint London Borough of Barking and Dagenham has agreed to review the way it assesses applications for the disabled ‘Blue Badge’ parking scheme after the Local Government and Social Care Ombudsman found numerous failings in the way the council was running the scheme. A complaint about the way an application was rejected ...

Ombudsman reminds councils of proper process for supporting vulnerable people at assessment meetings Councils are being reminded by the Local Government and Social Care Ombudsman that vulnerable people can choose who supports them through care reviews, after Suffolk County Council halted assessments for a couple’s care and support plans because of a dispute. The couple, who are deafblind, wanted ...

Exmoor National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (102 KB) Annual Review 2022 (100 KB) Annual Review 2021 (135 KB) Annual Review 2020 (132 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2016 (18 KB)

Greater London Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (131 KB) Annual Review 2024 (111 KB) Annual Review 2023 (104 KB) Annual Review 2022 (100 KB) Annual Review 2021 (134 KB) Annual Review 2020 (131 KB) Annual Review 2019 (196 KB) Annual Review 2018 (117 KB) Annual Review 2017 (245 KB)

Principles of Good Administrative Practice Updated: 10 February 2025 Principles of Good Administrative Practice search Search this content Submit search Contents Part 1: Foreword Part 2: Getting it right Part 3: Being citizen focused Part 4: Being open and accountable Part 5: Acting fairly and proportionately Part 6: Putting things right Part 7: Seeking continuous improvement

Monthly News February 2024 29 Feb 2024 Family left to sofa surf for 12 months after being ‘forgotten’ by Waltham Forest council 22 Feb 2024 Devon to review benefits calculations for nearly 300 carers following Ombudsman’s investigation 20 Feb 2024 Woman left trapped in home because of poor council assisted bin collection service 08 Feb 2024 New Ombudsmen complaint codes a birthday present for loc ...

Dartmoor National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (112 KB) Annual Review 2023 (103 KB) Annual Review 2022 (102 KB) Annual Review 2021 (136 KB) Annual Review 2020 (146 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (244 KB) Annual Review 2016 (26 KB)