Ombudsman investigation highlights housing delays in Birmingham The high number of families trying to join councils’ housing lists is being highlighted by the Local Government and Social Care Ombudsman following one family’s complaint about their situation. The family told the Ombudsman that Birmingham City Council took too long to assess their circumstances. During the Ombudsman’s investigation ...

Ombudsman annual report focuses on sharing the learning from complaints The Local Government and Social Care Ombudsman did more to share the lessons from its investigations, according to its Annual Report and Accounts 2018-19. Last year the Ombudsman published 50 reports and guidance documents, and more than 9,000 decision statements on its website, to help councils and care providers learn from ...

Monthly News September 2019 25 Sep 2019 Motorists could have been denied right to challenge parking tickets in Cherwell 19 Sep 2019 Challenging picture of care complaints played out in Ombudsman’s annual review 12 Sep 2019 Ombudsman criticises Worcestershire County Council’s complaints policy in special educational needs investigation 04 Sep 2019 Staffordshire fails to complete agreed remedy foll ...

Monthly News February 2026 25 Feb 2026 Council failed Disabled young woman and her family over college transport, Ombudsman finds 17 Feb 2026 Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays 12 Feb 2026 North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman 06 Feb ...

Joint data controller agreement between PHSO and LGSCO Joint Data Controller Agreement between Parliamentary and Health Service Ombudsman and the Local Government and Social Care Ombudsman for complaint handling carried out by the Joint Working Team Last updated: March 2023 1. Parties to the agreement Parliamentary and Health Services Agreement (PHSO) Local Government and Social Care Ombudsman (L ...

Joint data controller agreement between PHSO and LGSCO Joint Data Controller Agreement between Parliamentary and Health Service Ombudsman and the Local Government and Social Care Ombudsman for complaint handling carried out by the Joint Working Team Last updated: March 2023 1. Parties to the agreement Parliamentary and Health Services Agreement (PHSO) Local Government and Social Care Ombudsman (L ...

Monthly News October 2022 20 Oct 2022 Leicestershire agrees to review processes after visually impaired woman left without support 20 Oct 2022 Birmingham City council to refund 11 years of care home fees family paid in error 12 Oct 2022 Complaints about English social care increasingly due to funding constraints 06 Oct 2022 Northumberland to look again at transport for teens following Ombudsman i ...

Monthly News February 2020 27 Feb 2020 Council leaves vulnerable Norfolk man without enough care before he died 25 Feb 2020 Council asked to revise transport policy for adult learners with Special Educational Needs 20 Feb 2020 Folkestone council chastised by Ombudsman over housing complaint 12 Feb 2020 Ombudsman reminds councils about care home top-up fees 06 Feb 2020 Luton to review some of its ...

Monthly News August 2021 26 Aug 2021 Cotswold council criticised for poor tax relief response 19 Aug 2021 Manchester City Council to review alternative education policy in light of Ombudsman report 19 Aug 2021 Dudley council to refund care home fees following Ombudsman investigation 12 Aug 2021 Bedfordshire boy missed more than a year’s education because of council failures 11 Aug 2021 Son banned ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 2 • 2. Records of Intake Team cases All callers to the Intake Team who are making new enquiries may have an ECHO record created to log their call. In ...