• Guide for statutory officers and senior leaders: Effective oversight of complaint systems | Part 13 https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/good-practice-guides/guide-for-statutory-officers-and-senior-leaders-effective-oversight-of-complaint-systems?chapter=13

    Guide for statutory officers and senior leaders: Effective oversight of complaint systems Contents: Chapter index for Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Part 13 • The role of the Local Go ...

  • Retention and disposal of casework records policy | Part 5 https://www.lgo.org.uk/information-centre/internal-policies/health-and-safety-and-information-management/retention-and-disposal-of-casework-records-policy?chapter=5

    Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 5 • 5. Exceptions to the 12-month retention period In exceptional cases, all or part of the file will be retained for a longer period because: it is ...

  • Financial regulations | Part 2 https://www.lgo.org.uk/information-centre/about-us/our-performance/spending/financial-regulations?chapter=2

    Financial regulations Contents: Chapter index for Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Part 2 • Accounting Regulations 10. Accounting The Commission maintains proper accounting records and produces financial statements in accordance with the Framework Document and the Government Financial Reporting Manual issued by the Treasur ...

  • Decision results https://www.lgo.org.uk/your-councils-performance/eden-district-council/decisions/2024/r

    Decisions for Eden District Council between 01 April 2024 and 31 March 2025

  • Decision results https://www.lgo.org.uk/your-councils-performance/eden-district-council/decisions/2024/u

    Decisions for Eden District Council between 01 April 2024 and 31 March 2025

  • Privacy | Contents https://www.lgo.org.uk/privacy?chapter=0

    Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Humberside%20Fire%20Authority

    Humberside Fire Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Lincolnshire%20Fire%20&%20Rescue

    Lincolnshire Fire & Rescue Read our guidance on interpreting local authority statistics. Annual Review 2025 (153 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/London%20Fire%20Commissioner

    London Fire Commissioner Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Cleveland%20Fire%20Brigade

    Cleveland Fire Brigade Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB)

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings