Monthly News November 2025 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes

News 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies after Leiceste ...

Yearly News 2026 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies af ...

Are children’s voices being heard? Two Ombudsman reports highlight issues councils face dealing with statutory process Is the Children’s statutory complaints process working to support the very children it is designed to help? The Local Government and Social Care Ombudsman is calling for the statutory complaints process for cases involving children to be urgently reviewed, following the publicati ...

Monthly News December 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25

Monthly News May 2022 26 May 2022 City council didn’t do enough to help abused resident 19 May 2022 Councils warned to ensure grant processes are transparent following Ombudsman complaint 19 May 2022 Equal access for all should be at the heart of services, Ombudsman says 12 May 2022 Council’s failure to pay agreed grant leaves family living on building site 12 May 2022 Family of seven left to liv ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 13 • What response is required? What response is require ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 13 • Interaction between the Code with other compl ...

Commission meeting - 5 February 2026 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meetings held on 6 November and 5 December Matters arising (attached) Framework document - MHCLG/LGSCO Remuneration and Appointments Committee Audit and Risk Assurance Committee Board Effectiveness Review - analysis and themes Chair and Chief Executive's reports (att ...

Special educational needs This fact sheet is aimed mainly at parents who are concerned that their child may have special educational needs that are not being met and may be considering making a complaint to the Ombudsman. What is the Ombudsman's role in complaints about special educational needs? The law generally prevents us from investigating complaints where the decision or issue complained ab ...