• Complaint Academy https://www.lgo.org.uk/learning-resources

    Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Effective Complaint Handling - Online pre-March 2025 Part 5: Useful links and resources

  • Home https://www.lgo.org.uk/

    Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

  • Staff surveys https://www.lgo.org.uk/information-centre/about-us/our-performance/consultations-and-surveys/staff-surveys

    Staff surveys 2025 Using Great Place to Work, 82% of our staff completed the survey. Staff survey 2025 (PDF) 2023 Using Great Place to Work, 82% of our staff completed the survey. Staff survey 2023 (PDF) 2022 Using Great Place to Work, 89% of our staff completed the survey. Staff survey 2022 (PDF) 2021 Using Great Place to Work, 89% of our staff completed the survey. Staff survey 2021 (PDF) 2020 ...

  • Decision results https://www.lgo.org.uk/your-councils-performance/eden-district-council/decisions/2024/u

    Decisions for Eden District Council between 01 April 2024 and 31 March 2025

  • Decision results https://www.lgo.org.uk/your-councils-performance/eden-district-council/decisions/2024/r

    Decisions for Eden District Council between 01 April 2024 and 31 March 2025

  • Privacy | Contents https://www.lgo.org.uk/privacy?chapter=0

    Privacy Updated: 02 April 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for sur ...

  • Investigation Manual | Contents https://www.lgo.org.uk/information-centre/staff-guidance/investigation-manual?chapter=38

    Investigation Manual Updated: 27 May 2025 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enquiries ...

  • Council performance http://www.lgo.org.uk/information-centre/councils-performance/council/East%20Midlands%20Combined%20County%20Authority

    East Midlands Combined County Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (154 KB) Annual Review 2024 (109 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/York%20and%20North%20Yorkshire%20Combined%20Authority

    York and North Yorkshire Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (109 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Tees%20Valley%20Combined%20Authority

    Tees Valley Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (109 KB) Annual Review 2023 (102 KB)

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