Monthly News April 2025 17 Apr 2025 Hounslow refusing “to do right” by homeless pregnant woman it failed 10 Apr 2025 Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation 03 Apr 2025 Council to apologise to Southend mother for not considering her needs as a carer

Monthly News June 2025 26 Jun 2025 Ombudsman issues guidance on housing adaptations for Disabled people 19 Jun 2025 New report highlights urgent need to listen to disabled people in the fight against England’s housing crisis 05 Jun 2025 Councils told not to make blanket decisions on post-16 school transport applications

Audit and Risk Assurance Committee and Remuneration and Appointments Committee joint meeting - 8 July 2025 Welcome and introductions Apologies for Absence Declarations of interest Budget and Future Planning Any Other Business Date of next RAC Meeting is at 10:30 on 15 October 2025 Date of next ARAC Meeting is at 13:15 on 15 October 2025

Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Effective Complaint Handling - Online pre-March 2025 Part 5: Useful links and resources

Complaint Academy Contents: Chapter index for Complaint Academy Updated: 03 March 2025 Complaint Academy search Search this content Submit search Part 4 • Effective Complaint Handling - Online pre-March 2025 Effective Complaint Handling - Online pre-March 2025 Local Authorities - Effective complaint handling PowerPoint Care Providers - Effective complaint handling PowerPoint Decision Letter Guida ...

Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Staff surveys 2025 Using Great Place to Work, 82% of our staff completed the survey. Staff survey 2025 (PDF) 2023 Using Great Place to Work, 82% of our staff completed the survey. Staff survey 2023 (PDF) 2022 Using Great Place to Work, 89% of our staff completed the survey. Staff survey 2022 (PDF) 2021 Using Great Place to Work, 89% of our staff completed the survey. Staff survey 2021 (PDF) 2020 ...

Monthly News October 2025

Focus Reports and Good Practice Guides Focus reports highlight common or systemic issues we see, brought to life with case studies from our complaints. They share learning from complaints to help councils and care providers make improvements, contribute to public policy debates and give elected members tools to scrutinise local services. Focus reports are web-based publications. If you need any o ...

Privacy Updated: 02 April 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for sur ...