Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Welcome to the Local Government & Social Care Ombudsman We make decisions on complaints about councils or adult care providers in England We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions ...

Ombudsman welcomes Hounslow remedy acceptance A homeless Hounslow mother has been provided with a new home after the council agreed with the Local Government and Social Care Ombudsman’s investigation into her case after initially rejecting the Ombudsman’s recommendations. Following a report, published in April, into the woman’s complaint that she was left to sofa surf while pregnant by London Bor ...

External consultations and inquiries 2025 September - LGSCO response to the MHCLG consultation on the Local Government Outcomes Framework September - LGSCO response to the MHCLG consultation on Changing the way government allocates Disabled Facilities Grant funding to local authorities in England August - LGSCO response to the Public Accounts Committee inquiry into Home to School Transport August ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Eden District Council Find local authorities Complaint overview Sort annual statistics for Eden District Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 1 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investigate ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 27 May 2025 Investigation Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionThis is internal guidance which we have published for transparency. It may have links or references to other internal guidance or policies which are not published. Last updated: May 2025 The Local Governmen ...

Ombudsman issues guidance on homelessness for Disabled people The Local Government and Social Care Ombudsman is issuing its second practical guide for housing officers to help improve services for Disabled people. The latest guide highlights issues Disabled people face when accessing homelessness support services, and the changes local councils can make to improve those services. Issues covered b ...

Investigation Manual Updated: 27 May 2025 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enquiries ...

Adult care complaints guide launched The Local Government and Social Care Ombudsman has launched a new guide for complaints about adult social care services. The guide sets out how local authorities in England should handle complaints about adult social care, based on the Local Authority Social Servies and National Health Service Complaints Regulations 2009. It includes a new model for handling c ...