Rotherham family prevented from spending quality time together in man’s final days An elderly man’s stepdaughter was not allowed to spend proper time with him before he died because Rotherham Council decided at face value she was a risk, following a safeguarding referral, the Local Government and Social Care Ombudsman has found. The man had dementia and had been cared for in his home for five yea ...

Milton Keynes did not do enough to support woman A Milton Keynes woman who agreed to care for a relative’s child when they no longer could, is to be offered £30,000 after the Local Government and Social Care Ombudsman found the council did not do enough to help ease their overcrowded living conditions. The woman took over the care of a young relative under a Special Guardianship Order (SGO), whic ...

Pregnant homeless woman left to sleep on hard floor by LB Tower Hamlets A pregnant woman, who approached Tower Hamlets council for help when she was made homeless, was left in an unfurnished flat, miles from her support network, the Local Government and Social Care Ombudsman has found. The woman was left in the flat for three months, and did not even have a bed until she was awarded a grant a mon ...

Oxfordshire fails to provide alternative education for a year Oxfordshire County Council has been told it needs to pay £5,000 to the mother of an Autistic boy to make up for the 12 months education he missed when he was unable to attend school. The Local Government and Social Care Ombudsman has also asked the council to pay the mother £2,200 to reimburse the cost of the educational psychologist s ...

Sheffield boy misses out on full-time secondary school education because of council faults A Sheffield boy with special educational needs has missed out on much of his senior schooling because the city council did not provide suitable alternative education for him, the Local Government and Social Care Ombudsman has found. The Ombudsman has asked the council to pay the boy and his mother nearly £2 ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 4 • The role of Casework Managers Responding to non-compliance with recommendations When a case of non-compliance is escalated to a Casework Manager, they should: review the ‘BinJ Information Screen’ report and/or interactive map to check for pa ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 8 • 7.Information records 7.1.General All LGSCO records must be stored on LGSCO’s servers. “Servers” is used to refer to any cloud-based or Software-as-a-service (Saas) equipment used by LGSCO. Records must not be st ...

Family foster carers could be due backdated payments following Ombudsman investigation Bournemouth, Christchurch and Poole (BCP) Council has agreed to check whether it has paid friends and family foster carers properly over the past five years, following an investigation by the Local Government and Social Care Ombudsman. The Ombudsman has asked the council to consider backdating fostering allowan ...

Boy with Special Educational Needs missed out on education and support because of council errors The Local Government and Social Care Ombudsman has asked London Borough of Redbridge to audit all children who receive Special Educational Needs provision at a borough school after the council left a boy without the support he needed for more than two years. The boy attends a special school and has au ...

Councils reminded of their duty to provide alternative education The Local Government and Social Care Ombudsman is reminding council school attendance teams that their duty to provide alternative education may arise for reasons other than exclusion and illness. West Sussex County Council has been told to apologise for not considering whether it should provide alternative education and support for ...