Salford woman left without proper support because council failed to reassess her A Salford woman with autism was left without proper support after the city council failed to review her care plan for more than five years, the Local Government and Social Care Ombudsman has found. The Ombudsman’s investigation also found Salford City Council has not carried out any autism awareness training for staf ...

Care home owners refuse to refund family despite investigation finding mother was neglected A Yorkshire care provider has been heavily criticised by the Local Government and Social Care Ombudsman after workers abused and neglected an elderly resident in the Bradford home it ran. The woman, who had dementia, moved to live in Hawthornes Care Home, run by Burlington Care, after her husband became se ...

Halton did not do enough to help homeless domestic abuse survivor Halton Borough Council did not do enough to help a man who approached it for help when he became homeless because of domestic abuse, the Local Government and Social Care Ombudsman has found. Instead, it closed his case without telling him why or giving him the chance to appeal the decision. The man first approached the council for ...

Man left street homeless by Waltham Forest council for five weeks A domestic abuse survivor was street homeless for five weeks, despite asking London Borough of Waltham Forest for help, the Local Government and Social Care Ombudsman has found. The man asked the council for help in late January and said he could no longer live with relatives who were abusing him. The council did not act, and the m ...

Ombudsman writes to Secretary of State after council refuses to accept recommendation on abuse survivor’s complaint The Local Government and Social Care Ombudsman has written to the Secretary of State for Housing, Communities and Local Government, the Right Honourable Steve Reed MP OBE highlighting concerns about Leicester City Council. The council has objected to being held accountable after fai ...

West Sussex removed care transport for disabled adult without proper consideration - Ombudsman West Sussex County Council will be inviting people to get in touch if they think the council's assessment of their needs has left them unable to access their day centre. This comes after the Local Government and Social Care Ombudsman highlighted concerns about how the council considered a family’s trave ...

Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long A homeless Leicester family spent nearly 10 months too long in Bed and Breakfast accommodation, according to the Local Government and Social Care Ombudsman. Following an investigation into the case, the council has rejected the Ombudsman’s recommendation to pay the family a financial remedy for the injustice ...

Our structure and staff Our staff We have 191 full time equivalent staff (excluding the Ombudsman) as of 1 April 2025. As an impartial ombudsman service it is essential that people can trust the independence of our investigations. Our Conflict of interests rules ensure we remain impartial by avoiding any conflicts of interest from arising during the course of dealing with a complaint. Our Code of ...

Homelessness applications This fact sheet is aimed primarily at people who are, or may become, homeless and may be considering making a complaint to the Ombudsman. I am homeless or will become homeless soon and the council is not dealing with my application properly. Can the Ombudsman help me? Yes in some circumstances. We can consider your complaint if you have told a council you are homeless or ...

Leicestershire agrees to review processes after visually impaired woman left without support Leicestershire County Council has agreed to Ombudsman recommendations to improve how it prepares social care and support plans after a severely visually impaired woman was left without the day-to-day support she needed for 21 months. The woman looked after herself without support for a significant period, ...