Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

How to Complain Are you thinking of complaining to us? Resources on this page explain when you should register a complaint with us and how to do it in the most efficient way Watch our video Read the steps The Steps 1 Complain to the organisation involved You should complain to the organisation first to give them a chance to sort out your problem. You should go through all stages of the organisati ...

How to Complain Are you thinking of complaining to us? Resources on this page explain when you should register a complaint with us and how to do it in the most efficient way Watch our video Read the steps The Steps 1 Complain to the organisation involved You should complain to the organisation first to give them a chance to sort out your problem. You should go through all stages of the organisati ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...

Ombudsman reminds councils about care home top-up fees Councils across England are being reminded by the Local Government and Social Care Ombudsman of their duties under the Care Act to administer ‘top-up fees’ for people contributing towards relatives’ care. The warning comes after two councils – Dudley Metropolitan Borough Council, and Lincolnshire County Council – disputed some of the Ombudsma ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 6 • 6. Other provisions 6.1 Exceptions to five-year retention period – LGSCO Alerts LGSCO Alerts should be reviewed by Director of Intake and Assessm ...

Councils reminded about good complaint handling following two Ombudsman investigations The Local Government and Social Care Ombudsman is reminding local authorities about the importance of good complaint handling after it found significant issues in two councils’ procedures. The Ombudsman used its powers to investigate wider issues at both LB Islington and the former Cumbria County Council after ...

Liverpool man left street homeless by city council A Liverpool man, who needed surgery, was left street homeless for six months during the COVID pandemic, despite asking the city council for help. The Local Government and Social Care Ombudsman has reported how the man first became homeless in June 2020 and said he contacted Liverpool City Council for help in the same month. He said he made two fu ...

Child at risk of gang violence because of council failings A four-year-old child was placed at risk of gang violence because Croydon council did not do enough to check on them and their mother when their uncle was released from prison and allowed to live with them, the Local Government and Social Care Ombudsman has found. The child’s young mother left foster care in 2016 shortly after her 18th bi ...

More systemic problems seen in Ombudsman complaints lead to increased wider service improvements Increasing systemic problems seen in people’s complaints has led to the Local Government and Social Care Ombudsman making more wider service improvement recommendations to councils in 2019-20 than ever before. Detailed in its Annual Review of Local Government Complaints launched today, the Ombudsman h ...