Business rates This fact sheet is aimed primarily at anyone who is experiencing problems with some aspect of their business rates account and may be considering making a complaint to the Ombudsman. I have a problem with my business rates. Can the Ombudsman help me? In some cases, yes. But there are some matters we are not allowed to look at by law: We cannot look at the level of business rates as ...

Enforcement of road charging schemes (such as Transport for London’s Congestion Charge and Low Emission Zones) This fact sheet is aimed primarily at people who are unhappy with the way Transport for London (TfL) is dealing with a congestion charge or Low Emission Zone related issue and may be considering making a complaint to the Ombudsman. It also applies to some other schemes such as the Durham ...

Derelict properties This fact sheet is aimed primarily at people who cannot get the council to take action about nearby derelict properties and may be considering making a complaint to the Ombudsman. There is a dangerous and unsightly derelict building nearby and the council has done nothing about it. Can the Ombudsman help me? Yes, in some circumstances. If you believe that the council did somet ...

Noise nuisance This fact sheet is aimed primarily at people who are concerned that the council is not taking the right action to deal with the noise nuisance they are experiencing and may be considering making a complaint to the Ombudsman. Organisations the Ombudsman can look at We hold councils to account for services they pay other organisations, including private companies, to carry out on the ...

Housing benefit claims This fact sheet is aimed primarily at people who have problems with a claim for housing benefit (or local housing allowance) and may be considering making a complaint to the Ombudsman. Housing Benefit is being replaced by Universal Credit. The Ombudsman cannot deal with complaints about housing payments made as part of a Universal Credit claim. I have a problem with my hous ...

Amplify the vulnerable and voiceless, Ombudsman says “Focus on the vulnerable and voiceless” is the message coming from the Local Government and Social Care Ombudsman’s latest annual review of adult care services. Launched today, the Ombudsman’s annual review of Adult Social Care reflects on the investigations the organisation has conducted over the past 12 months across both public and independe ...

Ombudsman annual review highlights widening cracks in council complaints systems The ‘widening cracks’ in local government complaint handling are being highlighted in the Local Government and Social Care Ombudsman’s annual review of complaints 2020-2021, published today. Over the past year, the Ombudsman has upheld a greater proportion of investigations – 67% – than ever before. This continues an ...

Family of seven left to live in one bedroom flat by Bromley council Bromley council has agreed to pay a family £6,000 after it did not do enough to help them when they were threatened with homelessness, following a Local Government and Social Care Ombudsman investigation. The family had been given an eviction notice by their landlord in July 2019, and the council accepted it had a duty to the fam ...

Purbeck District Council Annual statistics Reporting year for Purbeck District Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

Purbeck District Council Annual statistics Reporting year for Purbeck District Council 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...