Councils' care of 'looked after' children This fact sheet is aimed primarily at parents and young people who have concerns about the way a child or young person is being cared for by the local authority and may be considering making a complaint to the Ombudsman. The council is not looking after a child in its care properly. Can the Ombudsman help? In many cases, yes. A child may be ‘looked after’ ...

Land sales and disposals This fact sheet is aimed primarily at people who have concerns that the council did not follow the correct procedures when disposing of some land and may be considering making a complaint to the Ombudsman. I am unhappy about the council’s decision to sell or dispose of land or buildings; or about the way it went about such a sale or disposal. Can the Ombudsman help me? Ye ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Cumbria County Council Complaint overview Reporting year for Cumbria County Council 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We asse ...

Cumbria County Council Complaint overview Reporting year for Cumbria County Council 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We asse ...

North Yorkshire County Council Complaint overview Reporting year for North Yorkshire County Council 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to inve ...

North Yorkshire County Council Complaint overview Reporting year for North Yorkshire County Council 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Select a reporting year, then activate the update button to refresh the page. Update results Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to inve ...

Ombudsman welcomes Hounslow remedy acceptance A homeless Hounslow mother has been provided with a new home after the council agreed with the Local Government and Social Care Ombudsman’s investigation into her case after initially rejecting the Ombudsman’s recommendations. Following a report, published in April, into the woman’s complaint that she was left to sofa surf while pregnant by London Bor ...

School transport This fact sheet is aimed mainly at parents who have been refused help from the council with their child’s transport costs to school and may be considering making a complaint to the Ombudsman. I have been refused help with my child’s transport costs to school. Can I complain to the Ombudsman? Yes, in some circumstances. The Ombudsman cannot question the council’s decision, if it t ...

Housing applications This fact sheet is aimed primarily at people who have applied to the council for housing and have problems with the way the council is dealing with their application and may be considering making a complaint to the Local Government and Social Care Ombudsman. I need to move urgently but the council has not yet rehoused me. Can the Ombudsman help me? Yes, in some circumstances. ...