Monthly News October 2022 20 Oct 2022 Leicestershire agrees to review processes after visually impaired woman left without support 20 Oct 2022 Birmingham City council to refund 11 years of care home fees family paid in error 12 Oct 2022 Complaints about English social care increasingly due to funding constraints 06 Oct 2022 Northumberland to look again at transport for teens following Ombudsman i ...

Provider failed to respond to family’s concerns for more than a year Care providers across England are being urged to ensure their complaints processes meet basic standards, after the Local Government and Social Care Ombudsman found a medium-sized provider had no procedure when investigating a family’s complaint. The resident’s son complained Park Homes (UK) Limited applied a 30 per cent increase ...

Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Roles within the investigation team Part 3: 3. The link with Intake and Assessment Part 4: 4. New complaints received outside the Intake process Part 5: 5. Inputs from Assessment Part 6: 6. BinJ notification letter Part 7: 7. Pre-allocation enqui ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 13 • 12. Incident reporting and auditing An information security ‘incident’ is: A suspected breach of confidentiality resulting in unauthorised disclosure of, or access to, information, e.g. from theft or loss of cas ...

Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Contents Part 1: Commissioning services Part 2: Arrangements for complaints Part 3: Complaints about regulated services or where other redress schemes exist Part 4: C ...

Monthly News February 2020 27 Feb 2020 Council leaves vulnerable Norfolk man without enough care before he died 25 Feb 2020 Council asked to revise transport policy for adult learners with Special Educational Needs 20 Feb 2020 Folkestone council chastised by Ombudsman over housing complaint 12 Feb 2020 Ombudsman reminds councils about care home top-up fees 06 Feb 2020 Luton to review some of its ...

Monthly News August 2021 26 Aug 2021 Cotswold council criticised for poor tax relief response 19 Aug 2021 Manchester City Council to review alternative education policy in light of Ombudsman report 19 Aug 2021 Dudley council to refund care home fees following Ombudsman investigation 12 Aug 2021 Bedfordshire boy missed more than a year’s education because of council failures 11 Aug 2021 Son banned ...

Service improvements Cumbria County Council Annual total Current year Showing service improvements between 1 April 2024 and 31 March 2025 Find out more about service improvements When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedur ...

Service improvements Cumbria County Council Annual total Current year Showing service improvements between 1 April 2024 and 31 March 2025 Find out more about service improvements When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedur ...

Service improvements Cumbria County Council Annual total Current year Showing service improvements between 1 April 2024 and 31 March 2025 Find out more about service improvements When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedur ...