• Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Cambridgeshire%20and%20Peterborough%20Combined%20Authority

    Cambridgeshire and Peterborough Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (103 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/Liverpool%20City%20Region%20Combined%20Authority

    Liverpool City Region Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (143 KB) Annual Review 2023 (102 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/South%20Yorkshire%20Mayoral%20Combined%20Authority

    South Yorkshire Mayoral Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (109 KB) Annual Review 2023 (103 KB)

  • Council performance https://www.lgo.org.uk/information-centre/councils-performance/council/West%20of%20England%20Combined%20Authority

    West of England Combined Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (142 KB) Annual Review 2023 (102 KB)

  • Guide for complaint handlers: A proportionate approach to considering complaints | Part 12 https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/good-practice-guides/guide-for-complaint-handlers-a-proportionate-approach-to-considering-complaints?chapter=12

    Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 12 • Putting things right and learning from complaints P ...

  • Guide for complaint managers: Designing and delivering effective complaint systems | Part 12 https://www.lgo.org.uk/information-centre/information-for-organisations-we-investigate/councils/good-practice-guides/guide-for-complaint-managers-designing-and-delivering-effective-complaint-systems?chapter=12

    Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 12 • The complaint handling process The complaint handl ...

  • Retention and disposal of casework records policy | Part 5 https://www.lgo.org.uk/information-centre/internal-policies/health-and-safety-and-information-management/retention-and-disposal-of-casework-records-policy?chapter=5

    Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 5 • 5. Exceptions to the 12-month retention period In exceptional cases, all or part of the file will be retained for a longer period because: it is ...

  • Monthly News https://www.lgo.org.uk/information-centre/news/2023/jan

    Monthly News January 2023 26 Jan 2023 Councils urged to check information sharing agreements following complaint 19 Jan 2023 Council investigation into member’s conduct flawed, says Ombudsman 12 Jan 2023 Child at risk of gang violence because of council failings 05 Jan 2023 Fifteen-minute care calls criticised by Ombudsman as ‘rarely enough’

  • Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board https://www.lgo.org.uk/information-centre/about-us/others-we-work-with/enforcement-conduct-board/mou-lgsco-and-enforcement-conduct-board

    Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board Updated: 15 May 2025 Memorandum of Understanding between the Local Government and Social Care Ombudsman and the Enforcement Conduct Board search Search this content Submit search Contents Part 1: Memorandum of Understanding Part 2: Working together

  • Monthly News https://www.lgo.org.uk/information-centre/news/2024/dec

    Monthly News December 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says

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