Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 2 • 2. Records of Intake Team cases All callers to the Intake Team who are making new enquiries may have an ECHO record created to log their call. In ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 5 • 4.Staff roles and responsibilities 4.1.The Commission The Commission, as a corporate entity, is ultimately responsible for the security of all corporate and casework information and will hold the Executive Team t ...

Email and Calendar Policy Contents: Chapter index for Email and Calendar Policy Updated: 01 October 2024 Email and Calendar Policy search Search this content Submit search Part 1 • Email and Calendar Policy 1. Scope 1.1 The Policy for using and managing email and Outlook calendars applies to all LGSCO staff (used here to include contractors and others with a contractual arrangement to work for or ...

Browse Decisions Browse and search our decisions As an open and accountable ombudsman service we are committed to having transparent decision making processes. We publish as many of our decisions as we can. Real names are not used. In certain cases where it is not in the complainant's interest or anonymity may be compromised, we can decide not to publish a decision. We publish decisions six weeks ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 8 • 8 Managing requests: information in case files 8.1 General principles Requests for access to case files will generally come from the complainant. The LGA says information obtained in the course of an ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 5 • Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees We process personal information to carry ou ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject acce ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 2 • 1.Data Protection 1.1.Data protection principles The LGSCO is committed to all aspects of data protection and takes seriously its duties, and the duties of its employees, under the UK General Data Protection Regu ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...