Audit and Risk Assurance committee - 25 January 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 12 October 2023 Matters arising (attached) CEO/Accounting Officer verbal update Internal audit progress report Governance framework internal audit report 2024-25 Draft internal audit work plan 2025-27 Internal audit plan (attached) 20 ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 6 • Restrictions on contact Examples of restrictions Organisations should not take ...

Which ombudsman for social housing complaints? The Housing Ombudsman is responsible for all complaints about social housing. This includes complaints about a local authority's (or Arms Length Management Organisation's) relationship as landlord to its tenants or leaseholders. The Housing Ombudsman also looks at complaints about housing associations. The Local Government and Social Care Ombudsman c ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 7 • 6. Complaints stages 6. Complaints stages Stage 1 6.1 Organisations should have processes in place to consider which complaints can be responded to as early as possible, and which require further consideration. Organisation ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 2 • Privacy notice for complainants Privacy notice for complainants The Local Government and Social Care Ombudsman is set up by law to look at complaints about councils and some other public organisations in England and complaints about adult social care providers in England ...

Birmingham City council to refund 11 years of care home fees family paid in error Birmingham City Council will repay a city family more than 11 years of care home fees after the Local Government and Social Care Ombudsman found the family should never have been charged. The Ombudsman was asked to step in after the family complained to the council that they were asked to pay a so-called ‘top-up’ fe ...

Yearly News 2023 19 Dec 2023 Ombudsman publishes Annual Report and Accounts 28 Nov 2023 Nursing home fails to provide dignified care to Sandwell woman - Ombudsman 23 Nov 2023 Standing in the way of support – Ombudsman finds councils not doing enough to offer choice for parents 07 Nov 2023 Families in South Gloucestershire being denied the respite support they need - Ombudsman 02 Nov 2023 Council ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 4 • Preventing unreasonable actions Preventing unreasonable actions In most cases u ...

Yearly News 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for chil ...

Yearly News 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says 28 Nov 2024 Care ho ...