Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 4 • 4. Hard copy material 4.1 Intake archives Intake will, wherever possible, scan all hard copy material. The scanned documents will be attached to ...

Memorandum of Understanding with The Housing Ombudsman Contents: Chapter index for Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Part 4 • Working together Casework At any stage during an investigation of a complaint LGSCO or the Housing Ombudsman may decide that the c ...

Audit and Risk Assurance Committee meeting - 4 June 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 25 January 2024 Matters arising (attached) Update from recent DLUHC ALB ARAC Chairs Forum meeting CEO/Accounting Officer verbal update Draft annual report and accounts 2023-24 Internal Audit annual report and opinion Internal audi ...

Sheffield boy misses out on full-time secondary school education because of council faults A Sheffield boy with special educational needs has missed out on much of his senior schooling because the city council did not provide suitable alternative education for him, the Local Government and Social Care Ombudsman has found. The Ombudsman has asked the council to pay the boy and his mother nearly £2 ...

Boy with Special Educational Needs missed out on education and support because of council errors The Local Government and Social Care Ombudsman has asked London Borough of Redbridge to audit all children who receive Special Educational Needs provision at a borough school after the council left a boy without the support he needed for more than two years. The boy attends a special school and has au ...

Council wrongly decides elderly woman had spent her money to avoid paying care fees North Yorkshire County Council stopped paying for an elderly woman’s care home after it decided she gave away money to avoid paying the fees, the Local Government and Social Care Ombudsman has found. Following an investigation, the Ombudsman is now asking the council to reassess the woman’s finances and repay her ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 1 • Introduction IntroductionThis is internal guidance which we have published for transparency. It may contain links or references to other internal guidance or policies which are not published. Last updated: November 2025 The Local Go ...

Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Contents Part 1: Commissioning services Part 2: Arrangements for complaints Part 3: Complaints about regulated services or where other redress schemes exist Part 4: C ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...