Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 17 • Who is the body in jurisdiction in joint working cases? LGSCO generally takes the view that the body in jurisdiction is the one whose statutory function is being performed, whereas PHSO usually registers the case against the body t ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 16 • Is there an alternative right/remedy? We cannot investigate complaints where the PA has used an alternative right or remedy Where there is an alternative right or remedy that hasn’t been used, we expect the PA to use this rather th ...

Special Commission meeting - 7 December 2020 Welcome and introductions Apologies Declarations of interest Final Annual Report and Accounts (confidential item - no paper attached) Date of next commission meeting: Thursday 4 February 2021

Complaint Academy Updated: 14 January 2026 Complaint Academy search Search this content Submit search Contents Part 1: Introduction Part 2: Effective Complaint Handling - local authorities Part 3: Effective Complaint Handling - Care providers Part 4: Useful links and resources

Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Contents Part 1: Introduction Part 2: Roles of the Parties to this Memorandum Part 3: Who can make a complaint Part 4: Working together Part 5: Review

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 6 • 6. Other provisions 6.1 Exceptions to five-year retention period – LGSCO Alerts LGSCO Alerts should be reviewed by Director of Intake and Assessm ...

Criminal Records Policy 1. Introduction 1.1 This document sets out the LGSCO’s policy towards the recruitment of people with a criminal record. 1.2 The policy will apply to those seeking paid or unpaid work with the LGSCO where a Basic Disclosure certificate (criminal records check) is required to obtain unescorted access to the government buildings where our offices are located. 1.3 The principl ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 9 • 9. Other costs Payments for loss of earnings or for expert advice (sections 28(3) and 29(6) of the Local Government Act 1974) 9.1 The above sections of the Act allow the Commission to make payments for expert advice needed in ...

Remuneration and Appointments Committee meeting - 27 November 2024 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 4 June 2024 Matters arising HR strategy update Chief Executive Officer recruitment Exceptional Contribution awards and Recognising Great Work scheme Ombudsman pay Remuneration and Appointments Committee Terms of Reference Yearly ...

Remuneration and Appointments committee -21 January 2021 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 4 December 2020 Matters arising The Three-Year Plan - Strategic elements of HR Confidential item - no paper attached Building Capacity in the LGSCO Confidential item - no paper attached Employee Mood Confidential item - no paper attached ...