Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 6 • Subject specific guidance - Environment and regulation services Anti-social behaviour (ASB) Introduction Councils have a duty to investigate anti-social behaviour such as excessive noise, harassment and petty vandalism – and, where ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 6 • 5. The complaint handling process 5. The complaint handling process 5.1 Organisations should have a single policy for dealing with complaints covered by the Code. 5.2 The early and local resolution of issues between organis ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 6 • 6. Decision standards There are eight specific decision standards. Principle Standard Measure Satisfying complainants Complaint heard and understood Complaint stated succinctly States what has been investigated and ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 6 • 5.Access to and use of IT systems 5.1.LGSCO equipment Only LGSCO equipment will be used to store confidential information. (This also includes any cloud-based or Software-as-a-service (Saas) equipment used by LGS ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 6 • Prematurity Prematurity The complaints procedure for councils and NHS organisations is set out in the Local Authority Social Services and NHS Complaints (England) Regulations 2009. The provisions of the regulations mean that anyone ...

Commission meeting - 6 November 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 17 July 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) Framework document - MHCLG/LGSCO People initiatives Business Plan update 2025-26 Policy programme update Reappointment of the independent advisory member of the Com ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 23 April 2026 Manual for Councils search Search this content Submit search Part 6 • The Ombudsman’s Processes Our processes Our processes can be described briefly as follows: a. Complaint received by council We expect complainants to complain to the council first. If you have completed your consideration of a complaint a ...

Remuneration and Appointments Committee - 29 October 2025 Supplementary meeting to discuss items deferred from 15th October 2025 Welcome and Introductions Apologies for Absence Declarations of Interest Proposals for the recruitment of new Independent Advisory Board Member Board Effectiveness Review Update The REMUNERATION AND APPOINTMENTS COMMITTEE and AUDIT AND RISK ASSURANCE COMMITTEE will join ...

Remuneration and Appointments Committee - 6 December 2019 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 31 May 2019 Matters arising Confidential item - no paper attached Total Reward update Confidential item - no paper attached Recognising Great Work Confidential item - no paper attached Exceptional Contribution Awards Confidential item - ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 4 • Subject specific guidance - Benefits and taxation Introduction Councils can take recovery action for money owed for business rates, council tax, parking penalties, and other charges. Such recovery action should take account of the p ...