Council should have better oversight of nurseries providing free places, Ombudsman says The Local Government and Social Care Ombudsman has told Bournemouth, Christchurch and Poole Council to maintain better oversight of nurseries’ charging structures when they are providing the Government’s free places scheme. The Ombudsman has asked the council to write to all providers in its area who are provi ...

Council wrote to 99 families about EHC Plan reviews that did not happen - Ombudsman Nearly 100 children and young people with Education Health and Care (EHC) plans in the North East have not had their support updated properly by Stockton on Tees Borough Council, the Local Government and Social Care Ombudsman has found. The issue came to light during an Ombudsman’s investigation, after a mother co ...

Poorly child placed at risk by Lewisham council because of flawed homelessness policy A seriously ill South London child had to live in damp and mouldy accommodation miles away from their hospital because Lewisham council left it too late to find their homeless family accommodation in the borough, the Local Government and Social Care Ombudsman has found. The vulnerable young child, who was immuno ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 1 • Introduction The Local Government and Social Care Ombudsman processes any personal data we collect, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We have divided our privacy notice into various sections, depending on the t ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject acce ...

Councils told not to make blanket decisions on post-16 school transport applications Councils need to consider families’ individual circumstances when offering transport solutions for teenagers (16+) with Special Educational Needs to get them to school or college, the Local Government and Social Care Ombudsman has said. The message comes after the Ombudsman investigated three complaints about the ...

Homeless Croydon man left to sleep on the streets because council did not do enough to help A Croydon man with mental health difficulties was left to sleep on the streets despite asking the council for help, the Local Government and Social Care Ombudsman has found. The man first approached London Borough of Croydon for help in July 2023 after he had become homeless. The Ombudsman’s investigation ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 13 • 12. Incident reporting and auditing An information security ‘incident’ is: A suspected breach of confidentiality resulting in unauthorised disclosure of, or access to, information, e.g. from theft or loss of cas ...