Business plans Our annual business plans: Business Plan 2025-26 Business Plan 2024-25 Business Plan 2023-24 Business Plan 2022-23 Business Plan 2021-22 (PDF, 1.1MB) Business Plan 2020-21 (PDF, 445KB) Business Plan 2019-20 (PDF, 325KB) Business Plan 2018-19 (PDF, 548KB) Progress against Business Plans is reported to the Commission. Details are available in published meeting papers.

Remuneration and Appointments Committee - 29 January 2026 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 15 and 29 October 2025 5. Matters arising 6. HR Strategy Update 7. Update on People Initiatives and Staff Feedback 8. Proposals for the recruitment of new Independent Advisory Board Member 9. Draft yearly plan

Northumberland National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (102 KB) Annual Review 2022 (100 KB) Annual Review 2021 (135 KB) Annual Review 2020 (131 KB) Annual Review 2019 (196 KB) Annual Review 2018 (91 KB) Annual Review 2017 (286 KB) Annual Review 2016 (18 KB)

North York Moors National Park Authority Read our guidance on interpreting local authority statistics. Annual Review 2025 (121 KB) Annual Review 2024 (111 KB) Annual Review 2023 (102 KB) Annual Review 2022 (100 KB) Annual Review 2021 (135 KB) Annual Review 2020 (132 KB) Annual Review 2019 (179 KB) Annual Review 2018 (97 KB) Annual Review 2017 (287 KB) Annual Review 2016 (26 KB)

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionVersion: July 2025 This document is complimentary to the Intake Manual. Whereas the Intake Manual provides the public with an overview of Intake decision making, this document ...

Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Contents Part 1: Introduction Part 2: The role of investigators Part 3: The role of Team Co-ordinators Part 4: The role of Casework Managers Part 5: Compliance and post-decision reviews Part 6: Document retention with remedies over 12 months old Part 7: Appendix 1 - Remedy categories Part 8: App ...

New Chief Executive for the Local Government and Social Care Ombudsman Julie Odams has been appointed the new Chief Executive Officer of the Local Government and Social Care Ombudsman (LGSCO). Julie has been the Head of Policy and Communications and a member of the LGSCO’s Executive Team for the last two years. She will replace current CEO, Nigel Ellis, following his decision to retire from May 2 ...

Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Contents Part 1: Commissioning services Part 2: Arrangements for complaints Part 3: Complaints about regulated services or where other redress schemes exist Part 4: C ...

Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 2. Records of Intake Team cases Part 3: 3. ECHO records Part 4: 4. Hard copy material Part 5: 5. Exceptions to the 12-month retention period Part 6: 6. Other provisions Part 7: Appendix 1: Ch ...

Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Contents Part 1: Introduction Part 2: Privacy notice for complainants Part 3: Privacy notice for job applicants Part 4: Privacy notice for information access requests Part 5: Privacy notice for staff at the organisations we investigate, including training, webinar or live event attendees Part 6: Privacy notice for ...