Hackney to review rejected Blue Badge applications from past 16 months following Ombudsman investigation Drivers in Hackney who have been refused a Blue Badge can apply to have their cases reassessed after the Local Government and Social Care Ombudsman found flaws in the local council’s scheme. The Ombudsman investigated a woman’s complaint that London Borough of Hackney had not renewed her badge ...

Ombudsman responds to NAO report on sustainability of local government finances The Local Government and Social Care Ombudsman has welcomed the report by the National Audit Office (NAO), highlighting the precarious nature of local government finances due to increased demand for frontline services. The report highlights the increasing number of complaints the Ombudsman receives and upholds, as evi ...

“Just who is left to fight their corner?” – Ombudsman launches report on fostering for councils When ‘Amie’ left care, her local council did not look into her claim that she suffered abuse while living with foster carers properly. This is just one of the cases highlighted in today’s Local Government and Social Care Ombudsman report about fostering in England which demonstrates what can and has go ...

Ombudsman reminds councils to review SEN needs before Key Stage transfers Councils need to review children’s special educational needs in the run-up to Key Stage transfers, even if they are staying at the same school, the Local Government and Social Care Ombudsman has said. The reminder comes after the Ombudsman investigated a complaint from a Warwickshire parent that the county council had not c ...

Ombudsman investigation uncovers significant delays in Yorkshire council’s EHC Plan process Leeds City Council has been criticised for significant delays in making decisions about support for children with special educational needs. An investigation by the Local Government and Social Care Ombudsman found delays by the Council in nearly eight out of 10 Education, Health and Care (EHC) Plans even a ...

Children’s complaints still dominate Ombudsman casework in 2024-25, but housing has overtaken adult services Complaints about education and children’s services are still dominating the Local Government and Social Care Ombudsman’s casework, but housing cases are now the second biggest area of concern for people complaining. Published today, the Ombudsman’s annual review of its local government com ...

New report highlights urgent need to listen to disabled people in the fight against England’s housing crisis England’s housing crisis is deepening, and for Disabled people, its impact is particularly acute. A new report, released today by the Local Government and Social Care Ombudsman, sheds light on the disproportionate challenges Disabled people face when navigating local authorities’ housing a ...

Moors Park (Bishopsteignton) Ltd refuses to agree to Ombudsman recommendations Devon care provider, Moors Park (Bishopsteignton) Ltd, has refused to apologise to a client’s son and refund his mother and other residents, after the Local Government and Social Care Ombudsman said the provider had charged them money which was not set out in their contracts. The Ombudsman initially investigated after ...

Complaints about Fire and Rescue authorities This fact sheet is aimed primarily at anyone who has a complaint about fire services and who may be considering making a complaint to the Ombudsman. Can you investigate my complaint about the fire service? We can decide to investigate many different types of complaint about fire services. That includes complaints about operational matters (fighting fir ...

Disabled North Yorkshire residents to see improvements to council’s home adaptations service North Yorkshire Council has agreed to improve the way it deals with Disabled Facilities Grant applications after a Local Government and Social Care Ombudsman investigation discovered it had a significant backlog of cases. While investigating a complaint from a resident about the time it was taking for his ...