Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Contents Part 1: 1. Introduction Part 2: 1.Data Protection Part 3: 2. Classification of information Part 4: 3.Core principles behind information security measures Part 5: 4.Staff roles and responsibilities Part 6: 5.Access to and use of IT systems Part 7: 6.Protection of IT as ...

Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities Updated: 06 February 2025 Adult Social Care Complaints, Reviews and Appeals: A good practice guide for local authorities search Search this content Submit search Contents Part 1: Background Part 2: Awareness and accessibility Part 3: Advocacy, representation and consent Part 4: A model complaint handlin ...

Ombudsman publishes Annual Report and Accounts 2024-25 The Local Government and Social Care Ombudsman (LGSCO) has presented its Annual Report and Accounts to parliament for the period April 2024 to March 2025. For the second consecutive year, the Ombudsman saw a 15% increase in the number of new complaints registered. During 2024-25, the LGSCO dealt with 22,010 complaints and enquiries. Of the 4, ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 1 • Glossary GlossaryLast updated: August 2025 AM Assessment Manager AT - Assessment Team ATC - Assessment Team Co-ordinator BinJ - Body in Jurisdiction CAU - Complaints about us (service complaints) DD - Draft decision DIA - Director of Intake a ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Contents Part 1: Executive summary Part 2: Key points Part 3: The Complaint Handling Code Part 4: The role of Members responsible for complaints Part 5: Who sho ...

Audit and Risk Assurance committee - 25 January 2024 Welcome and introductions Apologies for Absence Declarations of interest Approve minutes of the meeting held on 12 October 2023 Matters arising (attached) CEO/Accounting Officer verbal update Internal audit progress report Governance framework internal audit report 2024-25 Draft internal audit work plan 2025-27 Internal audit plan (attached) 20 ...

Guide for statutory officers and senior leaders: Effective oversight of complaint systems Updated: 06 February 2025 Guide for statutory officers and senior leaders: Effective oversight of complaint systems search Search this content Submit search Contents Part 1: Executive summary Part 2: Key points Part 3: Complaints and best value standards Part 4: Role of local authority statutory officers and ...

Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Contents Part 1: Introduction Part 2: Effective behaviours in complaint handling Part 3: Reasonable adjustments Part 4: Representatives and consent Part 5: Understanding ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...

Ombudsman responds to National Audit Office report on School Transport The Local Government and Social Care Ombudsman has responded to the National Audit Office (NAO)'s report about school transport, published today. Mrs Amerdeep Clarke, Local Government and Social Care Ombudsman said: “From the complaints we receive, we know transport to and from their education settings can be a significant iss ...