Monthly News March 2022 31 Mar 2022 Rotherham family prevented from spending quality time together in man’s final days 31 Mar 2022 Ombudsman criticises care home for not providing records of how it spent resident’s money 23 Mar 2022 Staffordshire council to think again about care leaver’s complaint 17 Mar 2022 Wirral teen missed out on post-16 education because of council faults 03 Mar 2022 Devon ...

Monthly News December 2020 17 Dec 2020 Ombudsman annual report details further innovation in its service 15 Dec 2020 London borough criticised for not saying sorry 10 Dec 2020 Ombudsman urges councils to scrutinise services for children in care 10 Dec 2020 City council in foster carer dispute after girl’s mother dies 03 Dec 2020 Teenager with autism misses start of term when council cancels trans ...

Adult social care complaint reviews Our annual review reports present our picture of the state of adult social care complaints. They include all of our complaint statistics (complaints and enquiries we received and the decisions made) for private social care providers and local authorities. Please find supplementary guidance on interpreting our complaints data. 2024/25 Rreview of Adult Social Car ...

Monthly News June 2021 25 Jun 2021 Birmingham to review school transport for children and young people following Ombudsman investigation 22 Jun 2021 Ombudsman finds London council failed to keep child safe 17 Jun 2021 Essex County Council to reconsider assessment of Disability Related Expenses 15 Jun 2021 Redbridge council continues to fail man with severe learning disability 08 Jun 2021 Family f ...

Commission meeting - 6 November 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 17 July 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) Framework document - MHCLG/LGSCO People initiatives Business Plan update 2025-26 Policy programme update Reappointment of the independent advisory member of the Com ...

Monthly News December 2022 15 Dec 2022 Oxfordshire fails to provide alternative education for a year 14 Dec 2022 Ombudsman’s Annual Report highlights improvements for complainants and local service users The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2021-22, which details the success of its work to give more complainants a quicker decision on their ca ...

Financial regulations Contents: Chapter index for Financial regulations Updated: 23 March 2026 Financial regulations search Search this content Submit search Part 1 • Commission for Local Administration in England - Financial regulations Last updated: January 2026 1. Introduction The Local Government Act 1974, as amended by the Local Government & Housing Act 1989, contains powers enabling the Com ...

Monthly News July 2019 31 Jul 2019 Mapping the changes – Ombudsman issues annual review of complaints 25 Jul 2019 Oxfordshire teen left out of school for 14 months because of council delay 25 Jul 2019 Ombudsman report highlights gaps in Special Educational Needs system 18 Jul 2019 Be clear about visits to home-schooled children says Ombudsman 18 Jul 2019 Autistic man had no schooling due to counc ...

Monthly News October 2019 31 Oct 2019 Somerset council took too long assessing disabled woman’s care needs 24 Oct 2019 Blue badge applications to be reviewed in Sheffield 23 Oct 2019 Ombudsman welcomes Education Committee recommendations on Special Educational Needs 17 Oct 2019 Haringey and Islington councils criticised for how they recovered business rate debts 10 Oct 2019 Bexley council failed ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2026 This is internal guidance we have published for transparency. It may contain links or references to other internal guidance or policies which are not publish ...